Clinical Patient Support Specialist

4 days ago

Seattle, Washington, United States One Medical Full time

About Us

One Medical is a leading provider of high-quality, patient-centric healthcare solutions. Our mission is to transform the way healthcare is delivered, making it more accessible, affordable, and enjoyable for everyone involved.

We're looking for an exceptional Clinical Patient Support Specialist to join our team in Seattle. As a key member of our staff, you'll play a critical role in delivering an outstanding experience for our patients, providing them with compassionate care, and helping them navigate their healthcare journey.

The Opportunity

You'll work closely with our medical team to provide clinical support services, including specimen collection, dispensary responsibilities, and other essential tasks. Your primary focus will be on ensuring that every patient receives personalized attention, empathy, and expert care throughout their visit.

Your Key Responsibilities:

  • Provide best-in-class venipuncture services to patients of all ages
  • Perform and assist with extended scope duties, such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
  • Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
  • Manage dispensary responsibilities, including verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up
  • Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties such as biometric screening forms, medical record review, billing inquiries, and DOH reporting
  • Utilize impeccable C-I-CARE skills in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary
  • Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, and performing opening and closing duties/daily office upkeep as required
  • Master our technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to interact with team members and complete daily work

What We Offer:

  • A competitive salary starting at $25.50 per hour (based on a standard full-time schedule)
  • A comprehensive benefits package, including paid sabbatical after 5 and 10 years, employee assistance program, medical, dental, and vision plans, free One Medical memberships, pre-tax commuter benefits, PTO cash outs, and more
  • Ongoing training and professional development opportunities to help you grow and succeed in your career
  • A dynamic and supportive work environment that fosters collaboration, creativity, and a commitment to excellence

Requirements:

  • An active phlebotomy certification to practice in WA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
  • Strong written and verbal communication skills
  • A High School Diploma or equivalent
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
  • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
  • A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
  • Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred

Protecting Your Future:

  • 401K match
  • Credit towards emergency childcare
  • Extra contributions toward maternity and paternity leave
  • Paid Life Insurance – One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance – One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

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