Clinical Support Specialist | Seattle, WA

1 day ago

Seattle, Washington, United States One Medical Full time
Join One Medical's Mission to Transform Healthcare

About Us

One Medical is a pioneering healthcare organization dedicated to providing exceptional primary care services. We strive to make quality care more affordable, accessible, and enjoyable for everyone. Our innovative approach involves seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns.

We've recently marked a significant milestone by joining forces with Amazon. Together, we aim to deliver exceptional healthcare to more consumers, employers, care team members, and health networks, ultimately achieving better health outcomes. As we continue to grow and expand our impact, we're building a diverse, driven, and empathetic team that thrives in an environment where everyone can succeed.

The Opportunity

We're seeking a skilled Clinical Support Specialist to join our team in Seattle, WA. In this role, you'll play a vital part in providing an exceptional experience for our patients by offering venipuncture, dispensary responsibilities, and other clinical support services. You'll be the ambassador of patient care in office, leveraging your mastery of human connection and strong drive for service to remove barriers to care and create a truly exceptional in-office experience.

You'll work closely with our senior patients, performing administrative tasks such as answering phone calls, sending faxes, and coordinating transportation. Additionally, you'll contribute to team development through rounding, attending team huddles, participating in problem-solving, and supporting in-office providers with ad-hoc asks. Your daily tasks will also include maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and ensuring the office is well-organized.

What You'll Work On:
• Provide best-in-class venipuncture services for a diverse population
• Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
• Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties
• Use impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary

What You'll Need:
An active phlebotomy certification to practice in WA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.

Benefits Designed to Aid Your Health and Wellness:
• Taking care of you today
• Paid sabbatical after 5 and 10 years
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental, and Vision plans
• Free One Medical memberships for yourself, your friends, and family
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• Competitive salary: starts at $25.75 per hour based on a full-time schedule
• One Medical is committed to fair and equitable compensation practices

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