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Practice Manager

2 months ago


New York, New York, United States Small Door Veterinary Full time
Job Summary

We are seeking a highly skilled and experienced Practice Manager to join our team at Small Door Veterinary. As a key business stakeholder, you will be responsible for leading a high-performing team in providing exceptional hospitality and care to our members and their pets.

Key Responsibilities
  • People Management and Leadership
    • Manage, develop, and lead a high-performing team in providing exceptional hospitality and care
    • Lead Practice Team meetings to ensure relevant information sharing and drive change within your practice
    • Uphold a culture of safety, compliance, collaboration, and inclusivity
    • Manage bi-weekly payroll and time and attendance for practice employees
    • Take ownership of and handle escalated situations with members to ensure resolution
    • Maintain a 360° view of the practice and lead the team in ensuring that all facilities and brand standards are being met
    • Manage, grow, and develop your current team, while fostering an inclusive environment
  • Revenue Generation and Profitability
    • Oversee and analyze your practice's P&L and revenue by type, identifying trends and growing top line revenue
    • Manage your practice's budget with an eye toward building and maintaining profitability
    • Review KPI dashboards daily/weekly/monthly and craft business plans for your practice
  • Operational Oversight
    • Collaborate with Managing Veterinarian and regional leadership to optimize average care transaction and ensure consistency in invoicing
    • Manage and optimize the appointment schedule, including surgery and specialist bookings
    • Partner with HQ and regional leadership to create, review, improve, and implement new initiatives and processes
    • Oversee practice ordering and manage inventory, including office, medical, and retail supplies
    • Drive strong practices around deescalation techniques and handling potentially difficult situations
    • Act as a Hiring Manager and strong partner to the recruiting team
  • Manager on Call
    • You will be asked to work 1 weekend day a quarter and be on call one weekend a month for emergency situations
Requirements
  • 4+ years working in a veterinary or human healthcare practice and at least 2 years experience directly managing a team, coaching performance, and leading through change
  • Experience in a hospitality role and/or fast-paced startup is a plus but not required
  • Strong business acumen and using data to achieve valuable insights; experience reading, understanding, and managing P&Ls is a plus
  • Comfortable with navigating technology platforms, including Excel and Google Suite
  • A self-starter and comfortable with being autonomous
  • Highly organized with the ability to prioritize multiple tasks with tight deadlines
  • Customer service-oriented and focused on the details
  • You have the ability to lift at least 25 lbs, on occasion and work on your feet for extended periods, as necessary
What We Offer
  • A competitive salary range of $70,000—$95,000 USD
  • A dynamic and supportive work environment
  • Opportunities for growth and professional development