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Practice Manager
2 months ago
We are seeking a highly skilled and experienced Practice Manager to join our team at Small Door Veterinary. As a key business stakeholder, you will be responsible for leading a high-performing team in providing exceptional hospitality and care to our members and their pets.
Key Responsibilities- People Management and Leadership
- Manage, develop, and lead a high-performing team in providing exceptional hospitality and care
- Lead Practice Team meetings to ensure relevant information sharing and drive change within your practice
- Uphold a culture of safety, compliance, collaboration, and inclusivity
- Manage bi-weekly payroll and time and attendance for practice employees
- Take ownership of and handle escalated situations with members to ensure resolution
- Maintain a 360° view of the practice and lead the team in ensuring that all facilities and brand standards are being met
- Manage, grow, and develop your current team, while fostering an inclusive environment
- Revenue Generation and Profitability
- Oversee and analyze your practice's P&L and revenue by type, identifying trends and growing top line revenue
- Manage your practice's budget with an eye toward building and maintaining profitability
- Review KPI dashboards daily/weekly/monthly and craft business plans for your practice
- Operational Oversight
- Collaborate with Managing Veterinarian and regional leadership to optimize average care transaction and ensure consistency in invoicing
- Manage and optimize the appointment schedule, including surgery and specialist bookings
- Partner with HQ and regional leadership to create, review, improve, and implement new initiatives and processes
- Oversee practice ordering and manage inventory, including office, medical, and retail supplies
- Drive strong practices around deescalation techniques and handling potentially difficult situations
- Act as a Hiring Manager and strong partner to the recruiting team
- Manager on Call
- You will be asked to work 1 weekend day a quarter and be on call one weekend a month for emergency situations
- 4+ years working in a veterinary or human healthcare practice and at least 2 years experience directly managing a team, coaching performance, and leading through change
- Experience in a hospitality role and/or fast-paced startup is a plus but not required
- Strong business acumen and using data to achieve valuable insights; experience reading, understanding, and managing P&Ls is a plus
- Comfortable with navigating technology platforms, including Excel and Google Suite
- A self-starter and comfortable with being autonomous
- Highly organized with the ability to prioritize multiple tasks with tight deadlines
- Customer service-oriented and focused on the details
- You have the ability to lift at least 25 lbs, on occasion and work on your feet for extended periods, as necessary
- A competitive salary range of $70,000—$95,000 USD
- A dynamic and supportive work environment
- Opportunities for growth and professional development