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Principal Product Manager
4 weeks ago
At Microsoft Corporation, we're committed to empowering every person and organization on the planet to achieve more. As a Principal Product Manager for Azure Supportability AI, you'll play a critical role in shaping the future of cloud computing and customer experience.
We're seeking a seasoned leader with a unique blend of technical and business expertise to drive the vision, strategy, and execution of Azure supportability initiatives and capabilities. Your mission will be to leverage AI and standards to increase the impact and scale of Azure's supportability efforts, collaborating closely with cross-functional teams to define, prioritize, and deliver AI capabilities and standards.
Key Responsibilities:- Define and communicate the vision, strategy, technical details, and requirements for Azure supportability initiatives and capabilities with key stakeholders.
- Collaborate with product engineering, reliability engineering, frontline support roles, and other cross-functional teams to drive AI-powered supportability expansion.
- Own stakeholder management, including clear communication, routine updates, and feedback loops to ensure effective iteration.
- Conduct research, interviews, and competitive analysis to identify customer needs, pain points, and opportunities for setting and implementing high standards for supportability across Azure.
- Measure and evaluate the performance, adoption, and feedback of supportability expansion plans and efforts, iterating based on data and insights.
- Accelerate the adoption and scale of supportability initiatives and capabilities across Azure product engineering and support teams by leveraging AI and implementing trackable standards.
As a key member of the Azure Customer Experience Platform (CXP) team, you'll have the opportunity to work with a range of senior stakeholders across Azure Product Engineering teams, Customer Support and Success, and more. If you're passionate about cloud computing technology, driving growth in one of Microsoft's core businesses, and committed to delivering world-class customer experiences, we encourage you to apply.
At Microsoft, we're deeply committed to our customers and our culture of growth mindset, innovation, and collaboration. We believe in empowering every person and organization to achieve more, and we're looking for talented individuals like you to join our mission.
