Collision Repair Estimator
3 weeks ago
At Crash Champions, we believe that trust is the foundation of success. As one of the fastest-growing and most exciting brands in the collision repair industry, we're committed to delivering high-quality service to our customers and business partners. With over 600 state-of-the-art repair centers across 36 states, we're dedicated to making a difference in the lives of our customers.
Responsibilities- Provide exceptional customer service by educating customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, and safety.
- Conduct initial estimates, write complete estimates after full disassembly and damage evaluation, and finalize estimates.
- Manage each repair throughout the process, ensuring Crash Champions' quality standards by performing in-process quality control.
- Keep customers informed and updated on the status of their vehicle, providing a seamless experience.
- Collaborate with Body Technicians to review data procedures, complete post-scanning for each vehicle, and ensure accurate repairs.
- Preclose final repair orders, handle disbursement paperwork, address exceptions, and ensure carrier-specific requirements are met.
- Excellent customer service skills
- Strong organizational and multitasking abilities, with good time management and adaptability in a fast-paced environment
- Knowledge of insurance partners is preferred
- Ability to thrive in a fast-paced environment
- Proficiency in multiple estimating systems, including CCC, Mitchell, and Audatex
- $/hour compensation
- Competitive pay with opportunities for growth
- Weekly paychecks
- 401K with company match
- Medical, vision, and dental insurance
- Additional elective benefits
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