Customer Service Manager

3 weeks ago


Bellevue, Washington, United States Chewy Full time

**Job Summary:**

We're seeking an experienced Customer Service Manager - Insurance Operations to lead our licensed insurance operations team. The ideal candidate will have a strong background in operations management, with a proven track record of driving performance and leading cross-functional teams.

About the Role:

This role requires excellent analytical and problem-solving skills, as well as the ability to leverage data to drive decision-making and operational improvements. The successful candidate will have a deep understanding of licensing regulations and compliance in a contact center or customer service setting.

About You:

  • Bachelor's degree in Business, Operations Management, or related field (MBA preferred)
  • 7+ years of experience in operations management in a multi-channel environment, preferably in a regulated or licensed environment
  • Must hold or be willing to obtain an active property and casualty insurance license, including passing exams, fingerprinting, and background checks, per state regulations
  • Proven track record in managing teams, driving performance, and leading large-scale programs or strategic initiatives

Compensation & Benefits:

The estimated salary for this position is $95,500.00 - $152,500.00, commensurate with experience and qualifications. In addition, this position is eligible for 401k, and a new hire and annual equity grant. We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. Unlimited PTO and six paid holidays per year are also included.



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