Customer Service Liaison Specialist
4 days ago
Job Description
As a CUSTOMER SERVICE REPRESENTATIVE at Sea Mar Community Health Centers, you will play a vital role in ensuring seamless patient access to healthcare services, including public health coverage enrollment assistance and community outreach activities.
About Us
Founded in 1978, Sea Mar Community Health Centers is a community-based organization committed to providing quality, comprehensive health, human, housing, educational, and cultural services to diverse communities. Our network of services includes over 90 medical, dental, and behavioral health clinics, offering a wide range of nutritional, social, and educational services.
Your Key Responsibilities
- Serve as a primary liaison between clients and clinic, addressing barriers to service and facilitating patient establishment as their medical home.
- Assist patients in selecting a primary care provider, scheduling appointments, and accessing other healthcare services.
- Develop and distribute promotional materials, participating in corporate marketing campaigns and community outreach activities.
- Maintain accurate records, submit progress reports, and collaborate with the Managed Care Department to ensure optimal customer access to services.
- Identify and advocate on behalf of customers regarding barriers to coverage or healthcare service utilization.
Qualifications
- High School graduation; AA or BA in Social Services preferred.
- At least 1 year of customer service experience, preferably in a healthcare environment.
- Bilingual in English/Spanish preferred.
Benefits
We offer a competitive salary of $20.00/hour and a comprehensive benefit package, including medical, dental, vision, prescription coverage, life insurance, long-term disability, EAP, and paid time off starting at 24 days per year plus 10 paid holidays.
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