Customer Service Ambassador

2 days ago


Bellevue, Washington, United States Safelite Group, Inc. Full time
Company Overview
Safelite Group, Inc. is a leading provider of auto glass repair and replacement services. We pride ourselves on delivering exceptional customer experiences while maintaining the highest level of quality and professionalism.

Compensation and Benefits
The Customer Advocate role comes with a competitive weekly base pay starting at $25/hour, making it an attractive opportunity for those seeking financial stability. In addition to the base pay, we offer a benefits package valued at more than $10k*, which includes medical coverage plans customized to suit your needs, a 401(k) plan with company matching, paid time off (PTO) programs, company holidays, and paid volunteer days.

Job Responsibilities
This organized and energetic professional will be responsible for managing administrative processes, scheduling, work orders, and invoicing. They will also greet customers in person, answer inbound phone calls, and respond to emails in a timely and efficient manner. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Requirements and Qualifications
To succeed in this role, you will need a High School Diploma/GED/Equivalent, 1-3 years of telephone operations or business administration experience, and the ability to provide world-class customer service in a changing, fast-paced operation. You should also be able to present a professional appearance, wear personal protective equipment when necessary, and travel up to 10%. The estimated salary for this role is between $19.60 - $27.40 per hour.*

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