Customer Service Lead

3 weeks ago


Bellevue, Washington, United States FedEx Full time
About the Role

We are seeking a highly skilled CUSTOMER SERVICE LEAD to join our team. In this role, you will be responsible for delivering exceptional customer experiences, managing production flow, and providing consultative services to customers.

Key Responsibilities:
  • Customer Service: Provide friendly, polite, and expert service to all customers.
  • Production Management: Manage production flow to ensure all production orders are completed right and on time.
  • Consultative Services: Offer pricing information, recommend FedEx Office products and services, and perform complex orders.
Requirements:
  • Education: High school diploma or equivalent education required.
  • Experience: 2+ years of specialized experience in retail sales or customer service.
  • Communication Skills: Excellent verbal and written communication skills required.
Benefits:
  • Competitive Salary: $20.80 - $24.42/Hr.
  • Employee Benefits: Competitive wages, 401K plan with company match, educational assistance up to $5,250 per calendar year, scholarship program opportunity, paid time off program, sick time accruals, vacation accruals, and more.
  • Work Environment: Ability to stand during entire shift, move and lift 55 pounds, communicate effectively with customers, vendors, and team members, work with minimal supervision, and report regularly to work.


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