Customer Service Operations Manager

5 days ago


Bellevue, Washington, United States Chewy Full time
Job Overview

We are seeking a highly motivated and experienced operations professional to lead our licensed insurance program. As a Senior Insurance Program Lead, you will be responsible for overseeing the daily operations of a licensed agent contact program, ensuring consistent delivery of high-quality customer interactions that meet compliance and regulatory standards.

The ideal candidate will have strong operations management experience, coupled with program management expertise, to support multi-year strategic initiatives in a fast-paced, customer-centric environment.

About Chewy

Chewy is a leading e-commerce company dedicated to providing exceptional pet care products and services. We are committed to delivering outstanding customer experiences and building strong relationships with our customers, employees, and partners.



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