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Client Services Operations Coordinator
2 months ago
El candidato debe poseer una actitud orientada al servicio al cliente y estar dispuesto a aprender.
Este puesto comenzará como un rol remoto y evolucionará hacia un horario híbrido. Este horario híbrido aún no está definido para los empleados temporales, pero no será más de 3 días a la semana en la oficina.
Posibilidad de extensión y/o conversión a permanente.
El Especialista en Procesamiento de Productos de Transferencia de Fondos es una posición de nivel inicial responsable de procesar diversos capstocks de clientes, gastos y otras transacciones de efectivo. Además, el especialista es responsable de las conciliaciones de cuentas de efectivo, resolución de discrepancias de efectivo, transacciones de Colateral y Alternativas. La posición también requerirá monitorear bandejas de entrada grupales, autenticación de devolución de llamada y resolución de consultas.
- Función Requerida 1: Servicio al Cliente y Respuesta a Consultas
Procesar con precisión las transacciones de efectivo de los clientes. Estas incluyen capstocks, gastos, transferencias, transferencias de libros, expectativas y FX.
Procesar transacciones de cumplimiento de FT/cuentas bloqueadas, transacciones de colateral y transacciones de pago de alternativas.
Cumplir con todos los entregables del cliente de acuerdo con los procedimientos y controles de Transferencia de Fondos.
Investigar y resolver todas las consultas de efectivo de los clientes.
Asegurar respuestas oportunas y precisas a clientes internos y externos.
Escalar de inmediato todos los problemas a la gerencia.
Autorizar transacciones a través de la autorización del remitente y la devolución de llamada. - Función Requerida 2: Habilidades Interpersonales
Responsabilidades:
Demostrar relaciones laborales de calidad con otros en el grupo, así como con clientes internos y externos.
Demostrar capacidad de respuesta a las necesidades del cliente y un enfoque proactivo hacia la prevención de problemas.
Comunicar de manera profesional y constructiva con los miembros del equipo, así como con clientes y partes internas.
Demostrar y exhibir trabajo en equipo con compañeros de trabajo al: asistir en responsabilidades diarias, valorar las diferencias, construir relaciones laborales positivas y demostrar flexibilidad. - Función Requerida 3: Gestión de Riesgos de Control
Identificar, escalar y comunicar riesgos de manera adecuada.
Asegurar que todas las instrucciones se procesen de manera oportuna y precisa, cumpliendo con las políticas y procedimientos establecidos y los diversos plazos de procesamiento.
Escalar instrucciones poco claras a la gerencia.
Hacer recomendaciones para mejoras de control.
Ayudar a la eficiencia del grupo ofreciendo actualizaciones de procedimientos de control o ideas de automatización.
Demostrar capacidad de respuesta a las consultas respondiendo de manera oportuna con soluciones reflexivas que resuelvan problemas y brinden un servicio de calidad.
- Mejora de Procesos
Buscar comprender todos los procesos, procedimientos y prácticas; desafiar aquellos que pueden mejorarse.
Identificar oportunidades para mejorar el procesamiento de productos de FT.
Mantenerse al tanto de los cambios en el mercado y los plazos que impactan los procesos/ liquidaciones de efectivo.
Optimizar la productividad, equilibrando la necesidad de cumplir con los plazos de cada cliente.
Requisitos: - Excelentes habilidades de comunicación oral y escrita.
Fuertes habilidades de servicio al cliente.
Fuertes habilidades organizativas.
Capacidad para trabajar de manera efectiva en un entorno dinámico y orientado a plazos.
Atención al detalle.
Capacidad para trabajar en un entorno de equipo y de manera independiente.
Conocimiento del procesamiento de pagos en USD y moneda extranjera.
Las horas son de 9:00 am a 5:00 pm o de 10:00 am a 6:00 pm. Las horas pueden rotar según la semana. La posición requiere cobertura durante los días festivos.
Acerca de US Tech Solutions:
US Tech Solutions es una firma global de aumento de personal que proporciona una amplia gama de talento bajo demanda y soluciones totales de fuerza laboral. Para conocer más sobre US Tech Solutions, visite nuestro sitio web.
US Tech Solutions es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido.
