Hardware and Software Support Technician

3 days ago


New York, New York, United States Bit by Bit Inc Full time
About the Role:
We are looking for a highly motivated Hardware and Software Support Technician to join our dynamic team at Bit by Bit Inc. As a key member of our technical operations team, you will be responsible for providing first-level technical support and ensuring efficient asset management for our organization.

Key Responsibilities:
• Troubleshoot hardware and software issues on-site
• Assist with the installation, configuration, and maintenance of IT equipment
• Maintain accurate inventory of IT assets
• Collaborate with team members to identify and resolve technical problems

Qualifications:
• Associate degree in Information Technology, Computer Science, or a related field preferred
• Previous experience in technical support or IT asset management is a plus
• Strong understanding of hardware and software components and troubleshooting techniques
• Familiarity with asset management tools and practices
• Excellent problem-solving skills and attention to detail
• Strong communication skills, both verbal and written, with the ability to interact effectively with diverse users

Compensation and Benefits:
• Competitive salary: $65,000 - $85,000 per year
• Opportunities for professional development and growth
• A collaborative and supportive work environment

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