Computer Associate Software Specialist

4 days ago


New York, New York, United States City of New York Full time
Job Overview

The City of New York's Department of Environmental Protection is seeking an IT Technical Support Technician to join our team. This role will be responsible for providing technical support to end-users, assessing and resolving hardware issues, installing software and device drivers, tracking assets, and configuring computer systems.

About the Role

This position is located in Sullivan County, New York, approximately 107 miles northwest of New York City. The selected candidate must have a strong working knowledge of computer hardware, software, and networking experience. They must also be able to work alone and in a team environment with moderate latitude for independent action and independent judgment.

Responsibilities
  • Provide technical support to end-users via helpdesk, phone, email, or in-person
  • Assess and resolve hardware issues, install software and device drivers, track assets, and configure computer systems
  • Lift up to 50lbs, set up IT equipment and peripherals for individual staff, meetings, training classes, or webinars
  • Work with vendors or third-party contracts for technical support and license issues
  • Monitor and maintain computer systems and networks within the organization
Requirements

To be considered for this role, candidates must have a baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related field and one year of satisfactory full-time computer software experience. Alternatively, candidates may have a four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience.

Compensation

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience. The City of New York offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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