Operational Support Coordinator

6 days ago


Rochester, New York, United States TES Staffing Full time

Job Description

We are seeking a highly skilled Facilities Support Specialist to join our team at TES Staffing. This role is perfect for individuals with experience in customer service or facilities support, or recent graduates looking to gain valuable experience in a dynamic environment.

In this role, you will be responsible for responding to service requests, creating and assigning work orders, and monitoring building systems. You will also provide support during emergency situations and maintain detailed logs of maintenance and facility activities.

About the Position

  • Salary: $18/hour Firm
  • Location: Collegetown Rochester NY
  • Hours: Thursday, Friday, Saturday and Sunday - 6am-2:30pm

Key Responsibilities

  1. Respond to service requests via phone and online platforms.
  2. Create, assign, and dispatch work orders to appropriate teams.
  3. Monitor building systems and address alarms promptly following protocol.
  4. Assist with operational troubleshooting and prioritize critical tasks.
  5. Maintain detailed logs of maintenance and facility activities.
  6. Provide support during emergency situations and prepare related documentation in National Incident Management System (NIMS).
  7. Manage critical facilities information, including absences, on-call lists, and operational schedules.
  8. Manage CSC Control Center (comprehensive management program which houses critical facilities information – absences, shutdowns, staff work location, weekend and holiday hours, after hours, on-call, off-site, elevator, fire panel, vehicles list, critical phone numbers, waste/recycling).

Requirements

  • At least 1 year of relevant experience in customer service or facilities support. Dispatching is a plus.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Excellent problem-solving and communication skills.
  • Ability to remain calm under pressure and meet deadlines.
  • High school diploma required; higher education preferred.


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