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Head of Ticketing Operations

2 months ago

Oceanside, California, United States Frontwave Arena Full time

Position Overview

Frontwave Arena is in search of a dedicated professional to fill the role of Director of Ticket Operations. This pivotal position will manage all aspects of ticketing for our 7,500-seat indoor venue, ensuring smooth operations and exceptional service.

Work Environment

Located in Oceanside, California, this is a full-time, salaried role. The hours will be flexible, requiring availability during evenings and weekends as events dictate.

Compensation

The annual salary for this position ranges from $80,000 to $100,000.

Key Responsibilities

  • Act as the primary contact for ticketing for all events hosted at the venue.
  • Foster strong relationships with promoters, ticketing personnel, guests, and partners.
  • Oversee the recruitment, training, scheduling, and daily management of Box Office staff.
  • Ensure compliance with company policies and procedures regarding ticket operations.
  • Collaborate with internal teams and external stakeholders to address ticketing requirements promptly.
  • Supervise Box Office activities during events, including ticket sales and customer service.
  • Promote a positive work atmosphere and maintain high staff morale.
  • Deliver outstanding customer service and proactively resolve any arising issues.
  • Manage ticket inventory for events using appropriate ticketing software.
  • Assist in monitoring ticket inventory levels.
  • Work with the EVP of Programming to optimize ticket pricing strategies.
  • Partner with various departments to enhance revenue through ancillary products.
  • Ensure compliance with ADA ticketing practices.
  • Maintain accurate financial records and documentation for the Box Office.
  • Conduct daily financial reconciliations and prepare deposits.
  • Prepare Box Office settlement reports for events.
  • Participate in event settlements as required.
  • Monitor ticketing software and hardware, addressing issues as they arise.
  • Stay informed about industry trends and new ticketing technologies.
  • Represent the venue in relevant meetings and discussions.
  • Perform additional duties as assigned by leadership.

Reporting Structure

This role reports directly to the Chief Operating Officer (COO).

Qualifications

  • Bachelor's degree or equivalent professional experience.
  • A minimum of 5 years in a Box Office management role, with leadership experience.
  • Strong understanding of customer service, computer operations, and cash management.
  • Familiarity with major ticketing platforms (e.g., AXS, Ticketmaster, Paciolian).
  • Proven leadership skills with the ability to motivate and engage staff.
  • Excellent communication skills, both verbal and written.
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
  • Willingness to work flexible hours, including evenings and weekends.
  • Detail-oriented with the ability to thrive under pressure.

Ideal Candidate Traits

  • Passionate and motivated
  • Entrepreneurial mindset
  • Resourceful and innovative
  • Forward-thinking and curious about the live event industry
  • Committed to continuous improvement

Physical Demands

  • Ability to sit for extended periods and work on a computer.
  • Capability to lift up to 15 pounds.
  • Strong auditory and visual skills for effective communication.
  • Competence in planning, organizing, and problem-solving under pressure.

Benefits

Frontwave Arena offers a comprehensive benefits package, including:

  • Medical, Dental, and Vision coverage
  • Paid time off, including holidays and sick leave
  • 401(k) retirement plan

Equal Opportunity Employment

Frontwave Arena is committed to providing equal employment opportunities to all qualified individuals, regardless of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military status, or any other protected classification.