Computer Hardware Specialist

1 week ago


Oceanside, California, United States The Rockridge Group Full time
Job Description

We are seeking a skilled L2 Service/Repair Technician to assist our clients with computer hardware issues. The ideal candidate will have a strong technical background and excellent communication skills.

Key Responsibilities
  • Support PC & MAC Platforms & Operating Systems.
  • Respond to dispatched assignments involving the installation, repair or maintenance of computer hardware.
  • Work independently on assignments and report progress to your supervising manager.
  • Coordinate, manage and predict equipment and part needs for dispatched service requests.
  • Facilitate 100% of service ticket closures for all requests within Service Now/OPUS.
  • Manage assets and take detailed notes utilizing CRM tools or applications.
  • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.
  • Keeping certifications and training updated.
Requirements
  • 3+ years Windows & Mac Experience within an L2 Deskside/Repair Support role.
  • Customer Service and experience working directly with customers is a must.
  • Technical authorization CompTIA or equivalent certifications (Apple/HP).
  • Requires a sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment.
  • Ability to troubleshoot and resolve complex hardware and software issues.
  • Excellent communication skills are a plus.
  • Service Now ticket Management.
  • General knowledge of gSuite (Gdocs, Gsheets, Gmail) or Microsoft office is a plus.


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