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Program Coordinator

4 weeks ago

Philadelphia, Pennsylvania, United States Worldgate llc Full time
Job Summary

The Technology Support Specialist will play a key role in supporting technology initiatives within the Office of Educational Technology. This position will be responsible for managing the scheduling and maintenance of equipment at the Technology Training labs, as well as liaising with various client departments to ensure labs are operating effectively.

Essential Functions/Responsibilities
  • Manage the scheduling and maintenance of Technology Training Labs by overseeing the labs maintenance schedule and working with technicians to troubleshoot issues.
  • Complete weekly walk-throughs of the labs to ensure cleanliness, organization, and functionality.
  • Support the District's 1:1 teacher and student device projects by managing the device data for the District's Inventory System.
  • Travel to schools to support and monitor their technology inventory and perform inventory management duties.
  • Respond to technology inventory support requests and questions by monitoring messages through department inbox and providing information/directions to solve the problem.
  • Support other technology projects under the direction of the Executive Director of Educational Technology by managing data, spreadsheets, communications, and project documents.
  • Assist with training School Technology Coordinators on their technology inventory and inventory management practices.
  • Comprehend and align to established goals and objectives within the framework of the Worldgate Continuous Feedback Approach.
  • Comply with criminal background check standards by maintaining a clear record throughout employment.
  • Stay up to date on basic computer skills and best practices, such as word processing software, spreadsheet software, presentation software, Adobe software, email management, digital calendars, and video conferencing.
  • Understand Worldgate's mission, values, and behaviors (The Worldgate Way) and ensure that daily interactions with Worldgate internal and external parties align to Worldgate's values and behaviors.
Requirements
  • Bachelor's degree (B.A. or B.S.) from four-year college or university.
  • Previous experience in IT or other related fields.
Key Competencies
  • Collaboration Skills
  • Communication Proficiency
  • Learning Orientation
  • Time Management
Specific Knowledge, Skills, & Abilities
  • Proficiency in computer skills - word processing software, spreadsheet software, presentation software, Adobe software, email management, digital calendars, and video conferencing.
  • Experience troubleshooting issues with equipment (projectors, printers, computers).
  • Experience with Microsoft Excel and Google Docs.
  • Strong communication and customer services skills.
  • Excellent written and verbal communication and organizational skills.
  • People oriented, and results driven.