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Client Support Specialist

2 months ago

Cheyenne, Wyoming, United States Decker Glass Full time
Job Overview

We are seeking a dedicated Client Support Specialist to manage incoming inquiries and assist customers effectively. Your role will involve providing pricing for glass products, processing orders, and identifying the correct parts for various vehicle makes and models. Success in this position requires maintaining composure in a fast-paced environment, taking detailed notes, and possessing strong computer skills. Exceptional customer service is essential.

Key Responsibilities:

  • Upholding a positive, empathetic, and professional demeanor towards clients at all times.
  • Responding swiftly to customer inquiries.
  • Engaging with customers through multiple communication channels, including phone, email, and text.
  • Addressing and resolving customer complaints promptly.
  • Having comprehensive knowledge of our products to effectively answer customer questions.
  • Providing quotes for glass while on calls, processing orders, and ensuring proper delivery arrangements.
  • Maintaining accurate records of customer quotes, transactions, and feedback.
  • Collaborating and coordinating with team members as needed.
  • Offering insights on efficiency, pricing, and customer feedback.
  • Ensuring customer satisfaction and delivering professional support.
  • Following up on customer requests and escalating issues when necessary.

Qualifications:

  • High school diploma or equivalent.
  • Valid driver's license.
  • Ability to work collaboratively within a team.
  • Proficient in computer usage.
  • Experience in customer support roles.
  • Strong time management and customer service abilities.
  • Attention to detail is crucial.

Compensation & Benefits:

· 401K plan with employee matching

· Health insurance options including dental and vision

· Accrued vacation time

· Competitive pay range of $16/hr. to $20/hr. with potential for overtime