Technical Advisor I

3 days ago


Loveland, Colorado, United States Hach Full time
About the Role

We are seeking a highly skilled Technical Advisor I to join our Customer Resolution Team in Loveland, CO. As a Technical Advisor I, you will be responsible for providing world-class service and support to internal and external customers via the contact center.

Key Responsibilities
  • Handle incoming technical and customer support questions from internal and external customers, providing prompt and accurate answers.
  • Identify and manage customer escalations, utilizing cross-functional relationships to negotiate 'win-win' solutions.
  • Provide efficient technical troubleshooting support on testing systems and Hach chemistry methods.
  • Act as a liaison between Technical Support and cross-functional departments to relay Voice of Customer (VOC) and drive continuous improvement.
  • Identify sales opportunities and submit leads to drive up-sell and cross-sell opportunities.
Requirements
  • BA or BS degree preferred.
  • Electrical and mechanical aptitude.
  • 1+ years' experience in customer service, technical support, or field service.
  • Experience in one or more of Hach's key markets (drinking water, wastewater, and industrial) preferred.
  • Demonstrated computer proficiency.
  • Experience with Salesforce and/or Oracle (ERP) an asset.
What We Offer
  • Competitive compensation package, including hourly rate of $26.00 USD.
  • Bonus pay eligible.
  • Comprehensive benefits package, including paid time off, medical/dental/vision insurance, and 401(k).

We are an equal opportunity employer and value diversity and inclusion in the workplace. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.


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