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Retail Customer Service Representative

2 months ago

Irvine, California, United States Living Spaces Full time
Job Summary

The primary role of the Operations Specialist - Retail is to partner with the Operations Supervisor to ensure success in all guest interactions and transactions with a customer-centric mentality. Will maintain the cash office and Operations counter with precise execution of Standard Work.

Key Responsibilities
  • Complete and demonstrate the ability to effectively execute all company training modules
  • Greet and engage customers on sales floor
  • Assist in Kids Spaces as needed
  • Ensure team completes and demonstrates the ability to effectively execute to company expectations all new hire and ongoing training modules
  • Complete required training in the expected timeframe, and participate in ongoing learning opportunities
  • Execute standard work expectation in the front end, fun room, prep kitchen, and beverage bar
  • Assist Store Manager in resolving customer escalations, returns, discounts
  • Ensure check-out/in processes is executed
  • Execute cash office procedures to exacting standards in Standard Work about 40% of the day
  • Establish a self-audit routine in compliance with Asset Protection Audit
  • Ability to work weekends and most holidays
  • Able to work in a fast-paced environment
  • Ability to effectively communicate with all levels of leadership
Requirements

Education/Experience: High School Diploma or GED equivalent. 1 year of retail experience in a direct customer interactive environment required. 1-2 years of customer service experience. High volume experience is preferred. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have proficient experience in Microsoft Office programs.

Compensation and Benefits

The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to: applicant's education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.

Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Benefits Include:

  • Medical
  • Dental
  • Vision
  • 401(k) (full and part time eligible)
  • Vacation
  • Sick Time
  • Flex Spending Account
  • Employee Assistance Program