Technical Help Desk Specialist

1 week ago

Washington, Washington, D.C., United States General Dynamics Information Technology Full time
Job Title: Technical Help Desk Professional

We are seeking a highly skilled Technical Help Desk Professional to join our team at General Dynamics Information Technology (GDIT). As a Technical Help Desk Professional, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT needs are met in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support and assistance to clients via phone, email, and chat sessions
  • Diagnose and resolve technical issues related to software systems and applications
  • Collaborate with the Department of State to solve simple to complex IT issues
  • Manage user accounts and group memberships via Active Directory
  • Apply basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems
Requirements:
  • High School Diploma
  • 5 or more years of related experience
  • Beginner level of technical experience with Active Directory
  • Intermediate level of technical experience with ServiceNow or other ticketing system, Microsoft Windows O/S and MS Product suite
  • Minimum Interim Top Secret Clearance
  • Ability and willingness to work on-site at our state of the art facility in Washington DC
  • Ability and willingness to work any shift during a 24/7/365 operation
Preferred Qualifications:
  • A CompTIA A+ or any ITIL or HDI certification
  • Demonstrated experience providing remote support via remote tools
What We Offer:
  • 401K with company match
  • Customizable health benefits packages
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Internal mobility team dedicated to helping you own your career
  • Rewards program for high-performing employees

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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