Help Desk Specialist
23 hours ago
Company: RightDirection Technology Solutions LLC
Description:
The Help Desk Tier II Desktop Specialist will provide technical support to the HR Help Desk at the U.S. Department of State in Washington, D.C. This is a full-time, on-site position with standard office hours. The successful candidate will be responsible for delivering exceptional customer service to VIP staff within the Human Resources bureau.
Key Responsibilities:
- Creating and maintaining images for all desktop platforms.
- Maintaining and supporting applicable ticketing queues.
- Providing technical support to customers.
- Assisting with office moves and other related help desk duties.
- Occasionally assisting Tier I specialists with ticket triage.
Requirements:
- Active security clearance.
- Minimum three years of overall IT experience, and at least two years' experience supporting all phases of desktop support.
- VIP customer support experience.
- Experience with ServiceNow.
- Strong customer skills.
- Experience training or guiding team members.
Equal Employment Opportunity:
RightDirection Technology Solutions LLC is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and diverse work environment.
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