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Insurance Claims Support Specialist
2 months ago
Ascendo Resources is seeking a dedicated Customer Care Representative to assist in the insurance sector. This role is pivotal in managing initial claims inquiries and delivering outstanding service to policyholders, agents, and claimants.
The position involves collecting essential claim details, addressing fundamental questions, and facilitating a seamless claims experience. As the primary contact, you will provide guidance, support, and accurate information.
Key Responsibilities:
Claims Reception:
- Document and manage incoming claims inquiries from policyholders, agents, and claimants.
- Collect vital information, including policy specifics, incident details, and contact data.
- Ensure all information gathered is accurate and comprehensive.
Client Assistance:
- Communicate clearly and empathetically with claimants about the claims process.
- Respond to basic inquiries regarding coverage, policy limits, and procedures.
- Refer complex questions or issues to the appropriate claims specialist.
Data Management:
- Input claims information accurately into the claims management system.
- Maintain organized records of all interactions and claims data.
- Comply with company policies and industry standards in documentation.
Issue Resolution:
- Identify and address minor discrepancies during the claims intake process.
- Follow up with claimants for any additional information needed.
- Effectively communicate to manage customer expectations and minimize frustration.
Team Collaboration:
- Work in conjunction with claims adjusters, underwriters, and other departments to ensure efficient claims processing.
- Provide updates to claims handlers on new and ongoing claims.
- Engage in team meetings and training to stay updated on policy changes and best practices.
Customer Education:
- Inform customers about the claims process, timelines, and necessary documentation.
- Guide clients on actions to take following an incident, such as emergency repairs or filing a report.
Compliance and Confidentiality:
- Adhere to all company policies and industry regulations regarding privacy and data security.
- Ensure the confidentiality of customer information at all times.
Performance Goals:
- Achieve or surpass performance metrics related to call handling, customer satisfaction, and data accuracy.
- Participate in ongoing training to enhance service delivery and product knowledge.
Qualifications:
Education: High school diploma or equivalent; additional coursework in insurance or business is advantageous.
Experience: Prior customer service experience, preferably in the insurance or financial services sector.
Skills:
- Excellent verbal and written communication abilities.
- Capacity to manage stressful situations with professionalism and patience.
- Proficiency in customer service and claims management software.
- Strong organizational skills and attention to detail.
- Able to work effectively within a team environment.
Benefits:
- Competitive salary with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company matching.
- Paid time off, holidays, and sick leave.
- Opportunities for career growth and professional development.
