Glass Industry Professional
3 weeks ago
The City Service Manager is a key role within BINSWANGER ENTERPRISES LLC, responsible for overseeing the management of city service sales, retention of existing accounts, and work to regain lost contractor/commercial accounts. This position requires a strong understanding of the glass industry, commercial take-off, estimating, and directing glazing work for storefronts, internal office partitions, and residential glazing work.
Key Responsibilities:
• Maintain branch key accounts and ensure that invoicing procedures unique to those accounts are followed.
• Handle customer complaints properly and promptly.
• Monitor city service sales leads received through websites and National Accounts.
• Regulate employee's use of safety equipment.
• Manage certifications for forklift operators, man lift operators, First Aid & CPR, OSHA.
• Manage and maintain files for forklifts, man lifts, scaffolding, PFAS.
• Manage and maintain files and equipment for personal fall arrest systems. Maintain inventory, suitability, inspections, disposal of equipment as required.
• Conduct and comply with safety training as required of new employees.
• Inventory management, including monitoring, purchasing, and maintaining proper stock for retail and city service use.
• Customer service, including answering phones, waiting on showroom customers, and redirecting customers as required.
• Assist in writing work orders and designating each day's jobs and emergency work called in by sales force.
• Create, maintain, and manage all files associated with new hires, vehicles, and workman's comp.
• Ensure that time is recorded on City Service work orders.
• Personnel Management, including performance reviews, disciplinary action, etc.
• Understand P&L statements, purchasing, and profit management.
• Proficient in LX quotes, work orders, and invoicing, including Retail City Service.
• Proficient in small to medium contract job estimating and project management.
Requirements:
• Glass industry experience required.
• Commercial take-off, estimating, and directing glazing work for storefronts, internal office partitions, and residential glazing work.
• Knowledge of managing inventory, developing marketing plans, and selling.
• Understanding of the financial requirements for operating a small business.
• Experience in scheduling and managing glaziers.
• Proficient in basic computer skills.
About Us:
BINSWANGER ENTERPRISES LLC offers clients glass and glazier solutions that will help restore, transform and increase the beauty of their home or commercial property. We use our 150 years of experience in the industry to provide proficient project management, expert installation, and productive teamwork to assist clients with their needs. BINSWANGER ENTERPRISES LLC offers a comprehensive benefits package for all full-time employees, including medical, dental, and vision insurance plans, 100% company-paid short-term disability and life insurance, employee assistance program, tuition reimbursement, and generous paid time off (PTO) including 9 annual holidays.
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