Support Specialist

4 weeks ago

Lancaster, Pennsylvania, United States The People Concern Full time
Job Summary

As a Support Specialist at The People Concern, you will play a vital role in providing supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. Your primary responsibility will be to act as the first point of contact for client needs, ensuring a welcoming environment that fosters client progress.

Key Responsibilities
  • Act as the first point-of-contact for all immediate client needs and requests.
  • Monitor and oversee the floor, including communal areas, patios, bathrooms, dorms, and showers, ensuring program guidelines are upheld and the physical site is well-maintained and safe.
  • Be visible on the floor at all times and actively engage and welcome clients.
  • Conduct regular, thorough walk-throughs of the facility.
  • Create a supportive environment to ensure client progress towards stability.
  • Attend relevant staff meetings, trainings, and retreats as scheduled.
  • Oversee client cubicle/bed area maintenance in a trauma-informed manner.
  • Facilitate client engagement activities, such as life skills groups or other activities.
  • Complete incident reports, update shift logs, and document in HMIS, as needed, and email relevant documents/updates before the end of each shift.
  • Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
  • Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills.
  • Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
  • Communicate effectively and in a timely manner with management, peers, and clients.
  • Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.
Qualifications
  • High school/GED degree.
  • Minimum one (1) year experience in related work.
  • Possess effective customer service skills and the ability to handle difficult situations.
  • Ability to work independently and think critically.
  • Ability to communicate in a language other than English strongly preferred but not required.
  • Ability to act in a professional manner regardless of circumstances.
  • Commitment to improving the community through empowerment and dignity.
  • Familiarity with non-violent crisis intervention.
  • Familiarity with issues faced by the population served.
  • Ability to self-motivate and to appropriately organize and motivate others.
  • Computer literate; able to use computerized database system for information management.
  • Ability to work as a team member.
  • Able to obtain and maintain Food Handlers, CPR, and first aid certification.
  • Demonstrate an ability to take initiative towards continued professional development.

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