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Service Parts Coordinator

1 month ago

Grand Forks, North Dakota, United States ICONMA, LLC Full time
Job Summary

We are seeking a highly motivated and detail-oriented Service Parts Associate to join our team at ICONMA, LLC. As a key member of our parts department, you will be responsible for assisting customers, technicians, and other parts personnel in securing needed parts and supplies under limited supervision.

Responsibilities
  • Assist customers, technicians, and other parts personnel in securing needed parts and supplies under limited supervision.
  • Comply with Health, Safety, and Environmental standards, policies, procedures, and regulations.
  • Use appropriate personal protective equipment.
  • Carry out customer parts counter duties, including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.
  • Maintain a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner.
  • Escalate customer issues to supervisor when needed.
  • Maintain a neat and clean appearance in the customer parts area and parts warehouse.
  • Personally lead or guide other Parts Personnel in sourcing and locating complex parts requests or finding alternatives.
  • Utilize various systems, catalogs, other resources, and collaborate with technicians to identify and procure the parts in the most cost and time efficient manner.
  • Assist management in mentoring and developing less experienced parts personnel through knowledge transfer, on-the-job training opportunities, or other methods.
  • Participate as a team member on parts department related improvement assignments and projects as needed.
  • May lead small, limited portions of improvement activities.
  • Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
  • Perform other duties as assigned by management, including managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties.
Requirements
  • Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.
  • Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Ensures accountability - Holding self and others accountable to meet commitments.
  • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.
  • Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
  • Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
  • Interpersonal savvy - Relating openly and comfortably with diverse groups of people.
  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
  • Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
  • This position may require licensing for compliance with export controls or sanctions regulations.
  • Requires significant work experience or specialized skills obtained through education, training, or on-the-job experience.
Why Join Our Team?

At ICONMA, LLC, we offer a dynamic and supportive work environment that values our employees' growth and development. We provide excellent growth and advancement opportunities, a referral program, and comprehensive health benefits. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.