Field Service Printer Specialist
1 week ago
Field Service Printer Specialist
Digital Office Solutions, a division of Novatech, Inc., operates as a Managed Office Provider, delivering a wide range of IT, Print, Cloud, and Security solutions tailored for organizations nationwide. Our expansion into new markets has opened up exciting opportunities for skilled, tech-savvy professionals to contribute to our mission. We invite you to explore a fulfilling career with Novatech and become part of our esteemed team of Managed Office Experts.
Are you a dedicated professional with a strong aptitude for building relationships and a commitment to delivering exceptional customer service?
As we continue to grow, we are seeking a Field Service Printer Specialist to support our clients in various regions.
In this position, we are looking for client-oriented, technically proficient individuals who embody qualities such as diligence, enthusiasm, insightfulness, strategic thinking, positivity, self-motivation, adaptability, and teamwork.
Key Responsibilities:
- Conduct technical diagnostics and repairs for existing client accounts
- Perform preventative maintenance and repair services on office equipment
- Maintain strong client relationships by addressing concerns and proposing effective solutions
- Document service and installation activities by entering data and completing reports
- Collaborate effectively with dispatchers, service managers, and other customer service personnel
- Enhance job knowledge through participation in educational opportunities and reviewing professional literature
Essential Skills:
- Delivering excellent communication and service to clients
- Quickly learning new processes and resolving issues
- Exhibiting a strong work ethic and positive demeanor
- Utilizing computers and executing basic print and scan installations
Qualifications:
- Experience with copiers and printers is preferred but not mandatory
- Strong customer service abilities
- CompTIA A+ or Network+ certifications are advantageous but not required
- Mechanical or electrical aptitude
- Factory training or relevant certifications are preferred but not essential
- A valid driver's license
Physical Requirements:
- Ability to repeatedly lift up to 100 pounds
- Capability to move machines between locations
- Loading of trucks and vehicles
- Standing for up to 8 hours a day
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