Field Service Printer Specialist

1 week ago


Memphis, Tennessee, United States Novatech Full time
Job Overview

Field Service Printer Specialist

Digital Office Solutions, a division of Novatech, Inc., operates as a Managed Office Provider, delivering a wide range of IT, Print, Cloud, and Security solutions tailored for organizations nationwide. Our expansion into new markets has opened up exciting opportunities for skilled, tech-savvy professionals to contribute to our mission. We invite you to explore a fulfilling career with Novatech and become part of our esteemed team of Managed Office Experts.

Are you a dedicated professional with a strong aptitude for building relationships and a commitment to delivering exceptional customer service?

As we continue to grow, we are seeking a Field Service Printer Specialist to support our clients in various regions.

In this position, we are looking for client-oriented, technically proficient individuals who embody qualities such as diligence, enthusiasm, insightfulness, strategic thinking, positivity, self-motivation, adaptability, and teamwork.

Key Responsibilities:

  • Conduct technical diagnostics and repairs for existing client accounts
  • Perform preventative maintenance and repair services on office equipment
  • Maintain strong client relationships by addressing concerns and proposing effective solutions
  • Document service and installation activities by entering data and completing reports
  • Collaborate effectively with dispatchers, service managers, and other customer service personnel
  • Enhance job knowledge through participation in educational opportunities and reviewing professional literature

Essential Skills:

  • Delivering excellent communication and service to clients
  • Quickly learning new processes and resolving issues
  • Exhibiting a strong work ethic and positive demeanor
  • Utilizing computers and executing basic print and scan installations

Qualifications:

  • Experience with copiers and printers is preferred but not mandatory
  • Strong customer service abilities
  • CompTIA A+ or Network+ certifications are advantageous but not required
  • Mechanical or electrical aptitude
  • Factory training or relevant certifications are preferred but not essential
  • A valid driver's license

Physical Requirements:

  • Ability to repeatedly lift up to 100 pounds
  • Capability to move machines between locations
  • Loading of trucks and vehicles
  • Standing for up to 8 hours a day


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