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Customer Service Representative

1 month ago

Columbus, Ohio, United States Root Insurance Company Full time

At Root Insurance Company, we're revolutionizing the insurance industry with innovative technology and a customer-centric approach. We're seeking a talented Customer Service Representative to join our team.

Key Responsibilities:

  • Provide exceptional customer service through inbound calls, fostering strong relationships and resolving issues promptly.
  • Offer expert advice and consultation on insurance products and coverage choices, aligning with customers' needs, goals, and risk tolerance.
  • Independently identify suitable insurance products and coverage amounts, ensuring seamless customer experiences.
  • Meet and exceed monthly KPIs and metrics assigned by the business unit.
  • Recommend improvements to internal tools, products, marketing, and overall product experience.
  • Deliver consistent positive customer experiences through timely, friendly, and accurate responses to customer inquiries.

Requirements:

  • 1-2 years of customer service experience, with an insurance background preferred.
  • Basic knowledge of Microsoft Office and Google Suite.
  • Ability to learn and gain deep knowledge of the insurance product and smartphone app.

We're committed to building a diverse and inclusive workplace, where everyone feels welcome and valued. If you're excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyway.