Client Service Liaison

1 week ago


San Diego, California, United States Vets Hired Full time
Job Description

The Client Service Executive - XLP role at Vets Hired is a demanding yet rewarding position that requires exceptional client service skills and a strong understanding of insurance terminology.

Key Responsibilities:

  • Oversee ongoing account service activities, ensuring seamless communication with clients and internal stakeholders.
  • Develop and implement effective renewal strategies to maintain and grow client relationships.
  • Manage claims advocacy and resolution processes, providing expert guidance and support to clients.
  • Collaborate with the service team to achieve World Class Client service commitments and deliver exceptional results.
  • Foster positive working relationships with associates and clients, promoting a culture of trust and open communication.

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Minimum 3 years of daily World Class Client service experience or 6 years of industry experience with increasing responsibility.
  • Maintain a valid unrestricted California Fire & Casualty Solicitors license and a valid Driver's License.
  • Achieve and maintain advanced insurance designations such as CPCU or CIC.
  • Excellent understanding of insurance terminology, trends, and factors influencing the industry.
  • Proficiency with personal computers and Microsoft Office applications.

Work Environment and Physical Demands:

  • Ability to use computer keyboard and sit in a stationary position for extended periods.
  • Travel to client sites will be required, usually within driving distance but may occasionally consist of a 1 to 2 night stay.

Estimated Salary: $80,000 - $110,000 per year



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