Customer Communications Liaison

6 days ago


San Diego, California, United States Eagle Peak Solutions, Inc. Full time

We are hiring a highly motivated and customer-focused individual to fill the role of Customer Communications Liaison at Eagle Peak Solutions, Inc.

The primary responsibility of this position is to assist customers in navigating the Federal Lifeline Program enrollment process.

The ideal candidate will possess excellent communication skills, a strong customer service background, and the ability to work effectively in a fast-paced environment.

Key responsibilities include:

  • Conducting outreach efforts to potential eligible customers to assess their eligibility for government assistance and complete enrollment in the program.
  • Presenting features and benefits of the program in simple, understandable language to customers and answering all questions in a professional and empathetic manner.
  • Collaborating with the Customer Enrollment Specialist team to track and record all CRM data, inventory tracking, and territory mapping efficiently and in full detail.

Preferred qualifications include previous experience in customer service, customer enrollment, member services, sales, or account management.

A high level of self-motivation and direction, as well as the ability to work effectively as part of a team, are essential for success in this role.



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