Customer Service Liaison Specialist

3 weeks ago


San Diego, California, United States Sunroad Automotive Full time
Overview

Sunroad Automotive is a leading provider of innovative automotive solutions, with a rich history dating back to 1977. Our company consists of three distinct divisions: Automotive, Real Estate, and Maderas Golf.

Salary

The estimated annual salary for this position is $45,000-$60,000, depending on experience.

Job Description

The Customer Service Liaison Specialist plays a vital role in ensuring exceptional customer experiences at Sunroad Automotive. Key responsibilities include handling inbound service reservation calls, confirming service reservations, and performing outbound follow-up calls as needed.

Essential Functions:
  • Respond to incoming calls promptly and professionally, focusing on delivering an outstanding client experience that leads to a scheduled appointment with the service team.
  • Maintain and adhere to all training materials, including inbound service call guides and Strategic Response (word tracks), to accurately address guest inquiries.
  • Make outbound calls for due and overdue service clients, Special Order Parts (SOP) notifications, and 'we owes' scheduling calls.
  • Stay current with service specials, direct mail pieces, and recall notices from manufacturers.
  • Utilize the Blueprint KnowledgeDriveTM to search for answers to guests' questions prior to transferring the phone call to a Service Advisor.
  • Follow the 'Call Center Representative Policies and Procedures' manual.
  • Complete the ServiceMasteryTM certification training with a minimum score of 85%.
  • Attend 100% of the certification training, which spans four consecutive days.
  • Maintain satisfactory attendance.
  • Perform other related duties as assigned.
Supervisory Responsibilities:

No supervisory responsibilities are associated with this role.

Qualifications:
  • A minimum of two years' experience in customer service, support, or a related field.
  • A high school diploma or equivalent.
Benefits:

Sunroad Automotive offers a comprehensive benefits package, including competitive pay, medical, dental, and vision plans, health savings accounts (HSA), flexible spending accounts (FSA), paid holidays and vacation, short- and long-term disability, company-sponsored life insurance, a 401(k) retirement plan, vehicle purchase discounts, service and parts discounts, employee assistance plans (EAP), and more.

Equal Opportunity Employer:

Sunroad Automotive is committed to providing equal employment opportunities and maintaining a drug-free workplace. We welcome applications from qualified individuals who share our values and commitment to excellence.



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