User Support Program Manager
7 days ago
Leidos is seeking a User Support Program Manager to join our team in the Camp Springs, MD area. As a key member of our support team, you will be responsible for designing, implementing, and overseeing end-user support for a large organizational component employing a broad spectrum of applications and hardware.
Key Responsibilities- Design and implement effective end-user support strategies to ensure seamless delivery of services
- Oversee the entire support program, including user and system documentation, training, communications, budgeting, and staffing
- Proactively seek improvements to products, technologies, and approaches, and provide recommendations to Government managers on the best ways to make applications available
- Collaborate with cross-functional teams to ensure alignment and effective communication
- Manage and report on support metrics and key performance indicators
- DoD 8570 IAT Level 2 certification
- Bachelor's Degree in Computer Science, Engineering, Computer Information Systems, Information Technology, or related field and 8+ years of prior or relevant experience
- Minimum of 5 years of progressively responsible technical systems experience
- Minimum of 8 years of information technology administration with a minimum of 5 years of desktop support and service desk support
- Windows 10 expertise
- Experience setting up an end-user support program
- Expert user of the applications supported
- Knowledge of the network, telecommunications, and operating systems environment being supported
- Outstanding oral and written communications skills
- U.S. Citizen and able to obtain a Public Trust clearance
- ITIL certification
- Seven (7) years of providing direct support to end users of computer applications
- At least two years of experience in automated litigation
- Experience with Government office automation environments
- Supervisory experience
- Certification in eDiscovery program
- Experience working in a Federal Government environment
- Current Public Trust or higher security clearance
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User Support Program Manager
7 days ago
Goshen, Indiana, United States Leidos Full timeJob SummaryLeidos is seeking a User Support Program Manager to join our team in the Camp Springs, MD area. As a key member of our support team, you will be responsible for designing, implementing, and overseeing end-user support for a large organizational component employing a broad spectrum of applications and hardware.Key ResponsibilitiesDesign and...
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Senior End-User Support Specialist
7 days ago
Goshen, Indiana, United States Leidos Full timeJob SummaryWe are seeking a highly skilled Senior End-User Support Specialist to join our team at Leidos. As a key member of our support team, you will be responsible for providing technical assistance to our customers, troubleshooting complex issues, and developing training programs to ensure effective use of our applications.Key ResponsibilitiesProvide...
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IT Support Specialist
3 weeks ago
Goshen, Indiana, United States Govcio LLC Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at GovCIO LLC. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our customers, ensuring that their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide technical support and assistance to customers via...
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Intermediate IT Support Specialist
4 weeks ago
Goshen, Indiana, United States GovCIO Full timeOverviewGovCIO is seeking an IT Support Specialist to deliver onsite assistance for our federal client. This role requires a presence in a designated location and may involve occasional travel for site coverage.Key ResponsibilitiesThe individual will be part of a dedicated team responsible for all onsite IT operations. Responsibilities include consulting...
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Program Manager
6 days ago
Goshen, Indiana, United States Department Of Commerce Full timeJob SummaryWe are seeking a highly skilled and experienced Program Manager to join our team at the Department of Commerce. As a key member of our organization, you will be responsible for leading and managing programs to achieve strategic objectives.Key ResponsibilitiesDevelop and implement program strategies to improve efficiency and effectivenessLead and...
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Program Management Supervisor
4 weeks ago
Goshen, Indiana, United States Department Of Commerce Full timePosition Overview: The Supervisory Program Analyst is responsible for overseeing and coordinating all aspects of program operations. This role involves planning, organizing, and executing various phases of work while determining the scope of assignments and delegating tasks to subordinate professionals.Key Responsibilities:Formulate and implement strategies...
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Program Management Supervisor
4 weeks ago
Goshen, Indiana, United States Department Of Commerce Full timePosition Overview: The Supervisory Program Analyst is responsible for overseeing the planning, organization, and execution of various program initiatives. This role involves determining the scope of assignments, delegating tasks to professional staff, and identifying training requirements to enhance team capabilities.Key Responsibilities:Formulate and...
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Program Management Supervisor
4 weeks ago
Goshen, Indiana, United States Department Of Commerce Full timePosition Overview:This role involves planning, organizing, and executing all aspects of program management. The incumbent will define the scope of assignments, delegate tasks to professional staff, and assess training requirements.Key Responsibilities:- Develop and implement strategies aimed at enhancing the efficiency and effectiveness of program...
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Program Management Specialist
2 weeks ago
Goshen, Indiana, United States Department Of Commerce Full timeJob SummaryWe are seeking a highly skilled and experienced Program Management Specialist to join our team at the Department of Commerce. As a key member of our organization, you will be responsible for leading and managing complex programs and projects, ensuring timely and within-budget delivery.Key ResponsibilitiesDevelop and implement program strategies...
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Rehabilitation Program Manager
4 weeks ago
Goshen, Indiana, United States Reliant Rehabilitation Full timePosition Overview:Joining Reliant Rehabilitation means becoming part of a dedicated team that profoundly influences the lives of the patients and residents we care for. As a premier provider of rehabilitation therapy in skilled nursing facilities (SNFs), our therapists deliver essential services to our most at-risk populations.At Reliant, you will have the...
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EHS Program Manager
4 weeks ago
Goshen, Indiana, United States Movement Search & Delivery Full timePosition Overview: We are engaged in a confidential search for an Environmental, Health, and Safety (EHS) Manager for a prominent organization recognized as a global provider of industrial components across various sectors, including automotive, building products, and packaging. Key Responsibilities: Program Development: Create and uphold a range of safety...
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Senior Systems Manager
1 week ago
Goshen, Indiana, United States Leidos Full timeJob SummaryLeidos is seeking a highly skilled Senior Systems Manager to join our team in the Camp Springs, MD area. As a key member of our team, you will be responsible for managing the technical aspects of large litigation support projects, including setting up specialized databases and customized applications.Key Responsibilities:Manage resources for...
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EHS Program Manager
4 weeks ago
Goshen, Indiana, United States Movement Search & Delivery Full timePosition Overview: We are conducting a confidential search for an Environmental, Health, & Safety (EHS) Manager with a reputable organization that supplies industrial components across various sectors, including automotive and building products. Key Responsibilities: Program Development: Design and uphold a comprehensive suite of safety and environmental...
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Cloud Help Desk Support Specialist
3 weeks ago
Goshen, Indiana, United States Highlight Technologies Full timeAbout the Role:As a Cloud Help Desk Support Specialist at Highlight Technologies, you will be part of a dynamic team that is transitioning services and supporting operations to provide critical insights to multiple cloud environments.Key Responsibilities:Provide Tier I and Tier II support to users, engineers, and clients.Work with stakeholders to provide and...
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Clinical Support Staff
3 weeks ago
Goshen, Indiana, United States Bashor Children's Home Full timeJob OpportunityBashor Children's Home is seeking a qualified individual to fill a Clinical Support Staff position in our Weekend Residential programs.Key Qualifications:A Master's Degree in a relevant field (e.g. MSW, MFT, MA in Counseling) and direct care experience.Excellent written and verbal communication skills.Self-motivated and driven, with a high...
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Goshen, Indiana, United States Greencroft Communities Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Culinary Services to join our team at Greencroft Communities. As a key member of our leadership team, you will be responsible for overseeing the culinary operations on our campus, ensuring the highest quality of food and service to our residents.Key ResponsibilitiesLeadership and...
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IT Service Delivery Manager
2 weeks ago
Goshen, Indiana, United States Leidos Full timeAbout the RoleWe are seeking a highly skilled IT Battle Captain to join our team at Leidos. As an IT Battle Captain, you will play a critical role in delivering top-notch customer service and responding to the dynamic needs of the user base to meet the diverse missions of the Air Force in the NCR.Key ResponsibilitiesCoordinate across production and...
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BMC Remedy Systems Administrator
2 weeks ago
Goshen, Indiana, United States Leidos Full timeJob Summary:Leidos is seeking a highly skilled BMC Remedy Systems Administrator to provide IT Service Management (ITSM) and System Administration support for users located throughout the National Maritime Intelligence Center (NMIC) and other activities around the world.Key Responsibilities:Manage the structure and content of BMC Remedy applications.Monitor,...
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Supervisory Program Analyst
12 hours ago
Goshen, Indiana, United States Department Of Commerce Full timeJob SummaryWe are seeking a highly skilled and experienced Supervisory Program Analyst to join our team at the Department of Commerce. As a Supervisory Program Analyst, you will be responsible for leading a team of program analysts and coordinating the development and implementation of programs and projects.Key ResponsibilitiesLead a team of program analysts...
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Help Desk Supervisor
1 week ago
Goshen, Indiana, United States Leidos Full timeJob SummaryLeidos is seeking a skilled Help Desk Supervisor to join our team in the Camp Springs, MD area. As a key member of our support team, you will be responsible for supervising staff and providing end-user support to ensure seamless operations.Key ResponsibilitiesSupervise and train a team of Help Desk and User Trainer Specialists to provide top-notch...