Customer Service Representative

3 days ago


La Vergne, Tennessee, United States Ingram Content Group Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Relations Representative to join our team at Ingram Content Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order fulfillment, and resolving any issues that may arise.

Key Responsibilities
  • Process customer orders with accuracy and efficiency, ensuring timely delivery and resolution of any issues
  • Serve as the primary point of contact for customers, responding to inquiries and resolving problems in a professional and courteous manner
  • Work closely with internal teams to resolve order discrepancies and ensure accurate order fulfillment
  • Provide support for worktext fulfillment orders and return authorizations
  • Scan documents into FACTS daily and maintain accurate records
Requirements
  • High School Diploma or equivalent
  • 6 months prior work experience in order entry or filing (numeric and alphabetical)
  • 1 year in at least one previous job
  • 1 year work experience in an office environment and customer service
Perks and Benefits
  • A highly competitive compensation package with generous benefits, including medical, prescription drug, vision, dental, and health care FSA
  • 10 vacation days, 10 sick days, and 3 personal days accrued annually
  • 401K match, life and AD&D, employee assistance programs, group legal, and more
  • Wellness program with access to an onsite gym and basketball court
About Ingram Content Group

Ingram Content Group is a leading provider of comprehensive services for publishers, retailers, libraries, and educators. We connect people with content in all forms, providing seamless and accessible services through technology, innovation, and creativity.

With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning.

We are an affirmative action/equal opportunity employer and welcome applications from all qualified candidates.



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