Customer Service Representative
5 days ago
The Coats Company is a dynamic and customer-focused organization dedicated to delivering exceptional service. We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative.
Key Responsibilities:
- Provide Outstanding Customer Service: Maintain high customer service standards to attract and retain customers.
- Handle Customer Inquiries: Respond to all inquiries, issues, and complaints in a timely manner.
- Manage Customer Cases: Utilize case management tools to track, document, and manage customer cases.
- Process Orders: Receive and process domestic and export orders from customers and distributors.
- Dispatch Service Technicians: Dispatch service technicians to repair equipment as needed.
- Resolve Customer Issues: Resolve customer issues and needs in a professional manner.
- Document Customer Records: Document and update customer records.
- Provide Quotes and Invoices: Provide quotes as needed and invoice and process payments including credits and debits as required.
- Support Team Members: Back up team members and maintain a positive, supportive attitude towards the company, job, customers, and co-workers.
- Meet Productivity and Accuracy Expectations: Consistently meet or exceed company expectations for productivity and accuracy levels.
Qualifications:
- Education: High school diploma or GED equivalent required; relevant college courses and/or degree preferred.
- Experience: Minimum 2 years customer service; 3-5 years preferred.
- Language Skills: Bilingual in English/Spanish.
- Contact Center Experience: Contact center experience preferred.
- CRM System Experience: CRM system experience preferred.
- Communication and Organization Skills: Outstanding customer service and people skills, demonstrated excellent oral and written communication skills, exceptional organization and time management skills.
- Integrity and Professionalism: High level of integrity and professionalism.
- Technical Skills: Proficient PC skills; experience with Window-based computer applications.
- Team Orientation: Team oriented.
The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.
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