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Banking Customer Support Specialist
2 months ago
At Midland States Bank, we're committed to providing exceptional customer service and creating a positive experience for our customers. As a Customer Care Specialist, you'll play a vital role in ensuring our customers receive the highest level of service and support.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Product Knowledge: Develop and maintain a strong understanding of Midland States Bank's products and services to effectively recommend and promote them to customers.
- Communication: Utilize excellent communication skills to provide clear and concise information to customers, both verbally and in writing.
- Problem-Solving: Identify and resolve customer complaints and issues in a fair and timely manner.
- Team Collaboration: Work collaboratively with other departments to ensure seamless customer service and support.
- Quality Assurance: Maintain a high level of quality service by adhering to established standards and procedures.
- Education: Associate's degree in a business-related field or equivalent combination of education and experience.
- Experience: Two or more years of customer service experience, preferably in a banking or financial institution.
- Skills: Excellent communication and problem-solving skills, strong product knowledge, and ability to work in a fast-paced environment.
