Banking Specialist

3 days ago


Rockford, Illinois, United States Midland States Bank Full time
Job Summary

Midland States Bank is seeking a skilled Teller to provide exceptional customer service and manage cash transactions with precision. As a key member of our team, you will be responsible for processing business and individual banking transactions, managing cash drawers, and cross-selling bank services.

Key Responsibilities
  • Provide accurate and efficient customer service, processing transactions and managing cash drawers with attention to detail.
  • Verify cash and checks for deposit, examining endorsements and reviewing checks for potential fraud.
  • Examine cash carefully to prevent counterfeit bills and ensure accurate transactions.
  • Cash checks for customers in accordance with bank policy, entering transactions into the computer system and issuing receipts.
  • Assist customers with transactions and ATM operations, providing accurate information and resolving issues promptly.
  • Balance cash drawers throughout the day to reduce and eliminate teller differences, ensuring accurate records and minimizing errors.
  • Develop a basic understanding of deposit and lending products and services, identifying opportunities to refer customers to corresponding business partners.
  • Consistently demonstrate knowledge of bank products and services, referring customers to relevant services and entering opportunities into the customer information software.
  • Act as relief and/or backup teller in other locations of Midland States Bank, providing support and ensuring seamless customer service.
  • Participate in weekly huddles and one-on-one coaching sessions to stay informed and improve skills.
  • Demonstrate and model Midland States Bank's core values, supporting the bank's culture and contributing to a positive work environment.
  • Participate in bank-sponsored community activities, fostering relationships and promoting the bank's presence in the community.
  • Occasionally travel for training and team meetings, demonstrating flexibility and a willingness to adapt to changing circumstances.
  • Maintain compliance with all applicable regulations, including the Bank Secrecy Act (BSA).
Requirements
  • High School Diploma or equivalent required.
  • Ability to stand for extended periods and lift and transport coin and currency bags as required.
Preferred Qualifications
  • Multilingual speakers are encouraged to apply.
Competencies
  • Business insight
  • Cultivates innovation
  • Drives results
  • Makes sound decisions
  • Being a brand champion
  • Collaborates
  • Communicates effectively
  • Customer focus
  • Being Authentic
  • Emotional Intelligence
  • Self development
  • Being flexible and adaptable

At Midland States Bank, we believe in creating a workplace where everyone feels valued, respected, and empowered to succeed. We are an Equal Opportunity and Affirmative Action employer, committed to diversity and inclusion. If you require reasonable accommodation in completing this application, interviewing, or participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.

This job description does not constitute a contract for employment.


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