Customer Service Representative
5 days ago
At Zip Water, we're a global leader in instant filtered boiling, chilled, and sparkling water appliances. With a rich history dating back to 1947, we've been innovating and perfecting our drinking water technology for decades. Our products can be found in thousands of homes and offices worldwide, and we're proud to have launched the Zip HydroTap in the US in 2018.
Job SummaryWe're seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our sales administration and customer service team, you'll be responsible for providing exceptional support to our customers and sales team.
Key Responsibilities- Provide technical service assistance via phone, email, and text for customers, installers, and plumbers
- Enter new customer data and update changes to existing accounts in Salesforce CRM
- Maintain and ensure timely and adequate responses to phone and website requests
- Handle inbound, unsolicited prospect calls and route inbound service calls/emails
- Assist in creating RFQ responses to potential clients and emphasize product/service features and benefits
- University or college degree or an acceptable combination of education and experience
- Solid experience in upscale customer service, data entry, call control, and time management
- Knowledge of sales principles, methods, practices, and techniques
- Strong problem identification and resolution skills
- Ability to build and maintain lasting relationships with customers
- Salesforce or other CRM platform experience
- SAP or other ERP platform experience
- Microsoft Office experience, including Word, Excel, and PowerPoint
We're looking for a highly motivated and organized individual who is passionate about delivering exceptional customer service. If you're a team player with a strong work ethic and a commitment to excellence, we'd love to hear from you.
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