Elite Host for Premium Services
1 week ago
Position Overview:
As a key member of our team, you will play a vital role in ensuring that our VIP guests receive unparalleled service throughout their stay.
Key Responsibilities:
- Guide VIP groups through the resort, delivering a personalized and luxurious experience that caters to their specific desires and needs.
- Support a range of Premium Services across the Resort, including VIP Tours, special event packages, and exclusive cabana services.
- Work collaboratively with various departments to design and implement VIP Experience Events that align with overall park activities.
- Maintain exceptional service standards for VIP guests by fostering relationships within the resort and anticipating their future needs.
- Manage bookings for VIP Experiences, ensuring adherence to compliance regulations and successfully converting inquiries into reservations.
- Understand the full scope of the resort to create tailored experiences that encompass attractions, dining, and other amenities.
- Act as a representative of the resort, staying knowledgeable about key information to engage and inform VIP guests.
- Prepare and execute VIP Experience Events, upholding high standards to achieve positive feedback from attendees.
- Conduct research on VIP groups to tailor experiences that meet their preferences and expectations.
- Document all financial transactions related to VIP services and maintain accurate expenditure records.
- Follow company policies to ensure a safe and enjoyable environment for all guests.
- Ensure that daily operations of the resort are seamless and not disrupted by VIP activities.
- Respond to inquiries regarding VIP Experiences in a timely and professional manner.
- Serve as a booking agent, efficiently converting inquiries into successful reservations for all VIP Experiences.
Qualifications & Experience:
- Prior experience in a customer service role, ideally within a luxury hospitality setting.
- Outstanding communication and interpersonal skills, with a strong ability to connect with guests.
- Exceptional organizational and multitasking skills to handle multiple VIP groups and events concurrently.
- A deep knowledge and enthusiasm for LEGOLAND Florida Resort and its attractions.
- Strong problem-solving abilities and the capacity to make quick, professional decisions.
- Familiarity with computer systems and booking platforms.
- Willingness to work flexible hours, including weekends and holidays, as required.
- Ability to stand, walk, and navigate the resort for extended periods, in various weather conditions.
- A valid driver's license is required.
Education:
High school diploma or equivalent education and experience is preferred.
Compensation:
Pay Range: USD $14.00/Hr.
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