Ambulatory Care Operations Manager

2 weeks ago

Billings, Montana, United States Intermountain Health Full time

Job Summary:

We are seeking a highly skilled Ambulatory Care Operations Manager to join our team at Intermountain Health. In this role, you will be responsible for providing effective leadership and accountability for ambulatory care operations, including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance, and financial management.

Key Responsibilities:

  • Manage the daily operations in the clinic, optimizing clinic workflows and acting as a resource in daily operations and activities of the department.
  • Collaborate with hospital care sites and physician leadership to promote effective working relationships within the service line to facilitate achieving goals and objectives.
  • Work directly with patients to address patient questions and concerns regarding care and billing, evaluating various resolutions and ensuring patients receive satisfactory resolution.
  • Create and oversee daily work schedules, including management of daily staffing and float coverage, and oversee active schedule management to balance patient access, schedule, utilization, and continuity during hours of clinic operation.
  • Manage prior authorization and referral processes.
  • Lead clinic team in problem-solving to address issues relating to patient safety, care, and service, promoting effective working relationships and working effectively as part of the clinic team to facilitate meeting its goals and objectives.
  • Assist in development of capital planning and operating budgets.
  • Manage clinic teams on quality initiatives and managing quality metrics, collaborating with the leadership team and physician leader to identify and drive quality and performance improvement initiatives.
  • Drive and support associate engagement and patient experience outcomes.
  • Manage Human Resource management functions, including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development, maintaining Kronos records for employees.
  • Direct, oversee, and coordinate training of new employees, building strong partnership with local clinic physician leadership.
  • Take an active role in professional development of associates, developing leaders as appropriate.
  • Create a culture of patient safety, including documentation and reporting of any PEARL event, maintaining audits for medication safety, ensuring compliance with applicable regulatory guidelines, and licensure, compliance, and accreditation requirements.
  • Ensure compliance with established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
  • Partner with physicians around panel management, maintaining records regarding patient linking, population health, and care gap closure.
  • Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards.
  • Perform other duties as assigned.

Requirements:

  • High School Diploma or equivalent is required.
  • Two (2) years of supervisory-level experience is required; Bachelors degree may substitute for two years of the required experience.
  • Bachelors degree in healthcare or related field is preferred.
  • Healthcare and/or Specialty Clinic experience is preferred.

Physical Requirements:

  • Carrying, Climbing, Crawling, Hearing/Listening, Lifting, Manual Dexterity, Pulling/Pushing, Seeing, Speaking, Squatting/Kneeling, Standing, Walking.

Location: Billings Downtown Clinic

Work City: Billings

Work State: Montana

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$44.32

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://www.intermountainhealthcare.org/careers/benefits/)

and for our Colorado, Montana, and Kansas based caregivers (https://www.intermountainhealthcare.org/careers/benefits/)

and our commitment to diversity, equity, and inclusion (https://www.intermountainhealthcare.org/about-us/diversity-equity-inclusion/)

Intermountain Health is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.

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