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Operations Manager

2 months ago

Cincinnati, Ohio, United States DEFENDERS Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Defenders. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer service.

Key Responsibilities
  • Business Development: Develop and implement strategies to drive business growth, expand customer base, and increase revenue.
  • Operational Efficiency: Analyze and improve operational processes, identify areas for cost reduction, and implement process improvements to increase productivity and efficiency.
  • Customer Service: Ensure exceptional customer service by developing and implementing customer-centric strategies, improving customer satisfaction, and resolving customer complaints in a timely and professional manner.
  • Leadership: Lead and manage a team of professionals, provide guidance and support, and develop and implement training programs to enhance team performance and productivity.
  • Financial Management: Develop and manage budgets, forecasts, and financial reports to ensure accurate financial planning and decision-making.
  • Strategic Planning: Collaborate with senior leadership to develop and implement strategic plans, goals, and objectives that align with the company's overall vision and mission.
Requirements
  • Education: Bachelor's degree in Business Administration, Operations Management, or related field.
  • Experience: 5+ years of experience in operations management, business development, or a related field.
  • Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to analyze and improve operational processes, and experience with financial management and budgeting.
  • Qualifications: Strong understanding of business operations, customer service, and financial management principles and practices.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced operations professional looking for a new challenge, please submit your application.