Sales Support Representative
4 weeks ago
Job Summary
We are seeking a highly organized and detail-oriented Sales Support Representative to join our team at Lord Baltimore Uniform. As a Sales Support Representative, you will play a critical role in providing administrative support to our sales team and ensuring the smooth operation of our sales process.
Key Responsibilities
- Respond to customer inquiries and provide information about our products and services.
- Assist customers in placing orders, processing payments, and tracking shipments.
- Collaborate with the sales team to ensure customer needs are met.
- Prepare and process sales orders accurately and in a timely manner.
- Coordinate with multiple sales team members for sales order entry.
- Maintain customer records and update databases with order information and interactions.
- Coordinate with internal departments to ensure timely order fulfillment and resolution of any issues.
- Follow up with customers to gather feedback, address concerns, and resolve any complaints.
- Assist in the preparation of sales reports, presentations, and other documents as needed.
Requirements and Qualifications
- Proven experience in a customer service or sales support role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in data entry and order processing.
- Salesforce CRM experience is preferred.
- Knowledge of Microsoft Office Suite required.
- Ability to work effectively both independently and as part of a team.
About Lord Baltimore Uniform
At Lord Baltimore Uniform, we understand the importance of providing exceptional customer service and support to our clients. As a Sales Support Representative, you will play a vital role in helping us achieve this goal.
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