Contact Center Supervisor
3 weeks ago
Duquesne Light Company, a leading provider of electric energy, is seeking a highly skilled Contact Center Supervisor to join our team. As a key member of our operations team, you will be responsible for managing and overseeing a team of call center representatives, ensuring they meet our high standards of customer service.
Key Responsibilities:- Supervise the daily work of call center agents, ensuring quality assurance, productivity, and other relevant business drivers.
- Perform call monitoring to evaluate the quality of customer transactions and identify areas for improvement.
- Develop and implement process improvements to enhance customer experience and increase efficiency.
- Collaborate with the Talent Development team to identify training needs and ensure training is conducted effectively.
- Participate in department improvement initiatives to identify, evaluate, and implement new products and services.
- Bachelor's degree in business administration, communications, or a related field.
- Five years of relevant experience in a call center environment, with a proven track record of success in managing and motivating teams.
- Experience with CIS system and software skills required.
- Strong ability to motivate call center agents and maintain a positive working environment.
- Excellent communication and interpersonal skills.
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Duquesne Light Company is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.
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Call Center Representative
4 weeks ago
Appleton, Wisconsin, United States Community Blood Center Full timeJob SummaryAs a Call Center Representative at the Community Blood Center, you will play a vital role in scheduling lifesaving blood donation appointments and providing exceptional customer service to our donors. If you are a professional, polite, and confident individual with excellent communication skills, we encourage you to apply for this exciting...
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Call Center Representative
4 weeks ago
Appleton, Wisconsin, United States The Community Blood Center Full timeJob SummaryAs a Call Center Representative at The Community Blood Center, you will play a vital role in scheduling lifesaving blood donation appointments. This is a part-time position that requires a professional, polite, and confident manner while making multiple phone calls per hour.Key ResponsibilitiesUtilize CRM System to contact existing donors and...
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Call Center Representative
4 days ago
Appleton, Wisconsin, United States The Community Blood Center Full timeJob Summary:As a Call Center Representative at The Community Blood Center, you will play a vital role in scheduling lifesaving blood donation appointments. This is a part-time position that requires a professional, polite, and confident manner while making multiple phone calls per hour.Key Responsibilities:Utilize a CRM system to contact existing donors and...
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Event Host
1 day ago
Appleton, Wisconsin, United States Super Bowl Family Entmt Center Full timeEvent Host OpportunityAre you a people person with a passion for creating unforgettable experiences? Do you thrive in fast-paced environments where no two days are ever the same? As an Event Host with Super Bowl Family Entmt Center, you'll be the face of our entertainment destination, responsible for ensuring our guests have an amazing time.Key...
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RN Supervisor
4 weeks ago
Appleton, Wisconsin, United States Ascension Full timeJob SummaryWe are seeking a skilled RN Supervisor to join our team at Ascension Wisconsin. As a key member of our healthcare team, you will be responsible for supervising, coordinating, and providing leadership to clinical/non-clinical teams of licensed and non-licensed caregivers and support staff.ResponsibilitiesAssess daily patient care needs and develop...
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Janitorial Worker
4 weeks ago
Appleton, Wisconsin, United States appletonmn Full time**Job Summary:**We are seeking a reliable and detail-oriented Janitorial Worker to join our team at the Appleton Civic Center and Appleton Street Department Shop.**Key Responsibilities:**Perform general janitorial duties, including cleaning and maintaining the facilities.Ensure the facilities are clean and safe for employees and visitors.Operate cleaning...
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RN Clinical Supervisor TCAW
3 weeks ago
Appleton, Wisconsin, United States ThedaCare Full timeAbout ThedaCareThedaCare is a healthcare system that is changing the face of care and well-being in our community. We are inspired to reinvent healthcare by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do.Job SummaryThe RN Clinical Supervisor provides patient-centered, specialized, and evidence-based...
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RN Clinical Supervisor
3 weeks ago
Appleton, Wisconsin, United States ThedaCare Full timeJob Summary: The RN Clinical Supervisor at ThedaCare is a key member of our healthcare team, responsible for providing patient-centered, specialized, and evidence-based nursing care across the continuum. This role requires a strong leader who can collaborate with the inter-professional team to develop and implement plans of care, monitor compliance with...
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RN Clinical Supervisor TCAW
4 days ago
Appleton, Wisconsin, United States ThedaCare Full timeAbout ThedaCareWe are a healthcare system that is changing the face of care and well-being in our community. Our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility.Job SummaryThe RN Clinical Supervisor provides patient-centered, specialized, and evidence-based nursing care...
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Blood Donation Appointment Scheduler
1 month ago
Appleton, Wisconsin, United States The Community Blood Center Full timeJob SummaryAs a Call Center Representative at The Community Blood Center, you will play a vital role in scheduling lifesaving blood donation appointments. This part-time position requires a professional, polite, and confident manner while making multiple phone calls per hour.Key ResponsibilitiesUtilize CRM System to contact existing donors and schedule...
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Call Center Coordinator
4 weeks ago
Appleton, Wisconsin, United States Ascension Full timeJob SummaryAs a Switchboard Operator at Ascension, you will be responsible for receiving and relaying internal and external calls, providing general information according to protocol, and maintaining desk directories and reference materials.Key ResponsibilitiesReceive and relay internal and external callsProvide general information according to...
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Blood Donation Appointment Scheduler
5 days ago
Appleton, Wisconsin, United States The Community Blood Center Full timeJob Summary:As a Call Center Representative at The Community Blood Center, you will play a vital role in scheduling lifesaving blood donation appointments. This is a part-time position that offers flexibility and the opportunity to make a real difference in the community.Key Responsibilities:Utilize our CRM system to contact existing donors and schedule...
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Travel Nurse RN Med Surg
3 weeks ago
Appleton, Wisconsin, United States Please Contact for Facility Info Full timeJob Description & RequirementsGo Healthcare is seeking a travel nurse RN Med Surg for a travel nursing job in a reputable healthcare facility. Specialty: Med Surg Discipline: RN Duration: 13 weeks 36 hours per week Shift: 12 hours, nights Employment Type: Travel Looking for a great Travel Med Surg Job in a reputable healthcare facility? Go Healthcare posted...
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Distribution Center Associate
4 weeks ago
Appleton, Wisconsin, United States Aramark Uniform Services Full timeJob Summary:As a Distribution Operator with Aramark Uniform Services, you will play a vital role in ensuring the safe and efficient handling of merchandise in our industrial laundry facility. This is a dynamic and fast-paced environment where you will work collaboratively with a team to meet production goals and maintain a high level of quality.Key...
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Blood Donation Appointment Scheduler
3 weeks ago
Appleton, Wisconsin, United States The Community Blood Center Full timeJob Summary:As a Call Center Representative at The Community Blood Center, you will play a vital role in scheduling lifesaving blood donation appointments. This is a part-time position, 16 hours/week, with shifts ranging between Monday - Friday, 3pm - 8pm; Saturday, 8am - 1pm. You will be responsible for placing outbound calls for scheduling donation...
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Civil Estimator
3 weeks ago
Appleton, Wisconsin, United States Calnin & Goss, LLC Full timeJob SummaryWe are seeking a highly skilled Civil Estimator to join our team at Calnin & Goss, LLC. As a key member of our estimating department, you will be responsible for providing accurate and comprehensive estimates for earthwork, utilities, and demolition projects.Key ResponsibilitiesPrepare and plan estimates for projects, including coordinating with...
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Field Service Supervisor
3 weeks ago
Appleton, Wisconsin, United States Clean Harbors Full timeJob Title: Field Service ForemanClean Harbors is seeking a highly skilled and experienced Field Service Foreman to join our team. As a Field Service Foreman, you will be responsible for the direct supervision of Field Technicians and ensuring the safe and efficient execution of projects and jobs.Key Responsibilities:Supervise and train Field Technicians to...
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Senior Account Executive
1 month ago
Appleton, Wisconsin, United States EDCi Full timeAbout EDCiEDCi is a leader in providing innovative customer experience solutions, dedicated to transforming the customer experience. We are seeking a highly motivated and experienced Senior Account Executive to join our Customer Experience Solutions Business Unit.Job SummaryThe ideal candidate will have a deep understanding of the Contact Center industry,...
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Senior Account Executive
1 month ago
Appleton, Wisconsin, United States EDCi Full timeAbout EDCiEDCi is a pioneering company in customer experience solutions, dedicated to revolutionizing the customer experience. We're seeking a highly motivated and experienced Senior Account Executive to join our Customer Experience Solutions Business Unit.Job SummaryThe ideal candidate will have a deep understanding of the Contact Center industry, strong...
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Field Service Supervisor
4 weeks ago
Appleton, Wisconsin, United States Clean Harbors Full timeJob Title: Field Service ForemanClean Harbors is seeking a highly skilled and experienced Field Service Foreman to join our team. As a Field Service Foreman, you will be responsible for the direct supervision of Field Technicians and ensuring the safe and efficient execution of field service and emergency response projects.Key Responsibilities:Supervise and...