Customer Success Team Leader

3 days ago

New York, New York, United States ActiveFence Ltd Full time
About the Role

We are seeking a highly skilled Customer Success Team Leader to join our team at ActiveFence Ltd. As a key member of our organization, you will be responsible for leading a team of experts in delivering exceptional customer experiences across various business sectors.

Your primary objective will be to establish strong relationships with our customers, empowering them to maximize the potential of our solutions as they grow with us. You will also be responsible for growing and managing our Customer Success team, assisting in building the methodology and structure of our customer success processes, and leading the relationship with our key accounts.

Key Responsibilities
  • Grow and manage our Customer Success team
  • Assist in building the methodology and structure of our customer success processes
  • Lead the relationship with our key accounts (Fortune 500 companies)
  • Establish and develop relationships with key people within customer organizations
  • Head a team to manage the retention and growth of ActiveFence customer base
  • Assist and empower our customers to utilize ActiveFence solutions fully
  • Support and sustain a consistent feedback loop with ActiveFence customers
  • Ensure fulfillment of the most impactful deliverables to support the achievement of our customers Trust & Safety goals
  • Identify risks and obstacles for customers in achieving their Trust & Safety objectives and proactively advise on how best to mitigate them
  • Become our customers trusted advisor and consultant, understanding their operations, goals, and challenges and constantly providing new value
  • Assist in refining and developing ActiveFence's customer health score, ensuring its effective implementation
  • Identify expansion opportunities facilitating development and materialization of account growth
  • Be responsible for onboarding new customers and advising on product usage best practices to our growing client base
  • Work alongside Product, Sales, Marketing, Intelligence, and R&D teams to orchestrate the implementation process of cross-functional solutions for new and existing customers
  • Provide consistent customer feedback to Intelligence and Product teams to improve our solutions
Requirements
  • At least 5 years of Customer Success or account management experience in SaaS or technology services companies
  • 2 years of relevant managerial experience in technology companies
  • Perfect English - written & verbal
  • Tech-savvy, able to deeply understand complicated topics and convey them in a simple manner to an audience
  • Mission-oriented and passionate about doing good
  • Amazing attention to detail
  • Excellent presentation, communication, and storytelling skills
  • Excellent project management skills
  • Experience managing and strategically growing six and seven-figure enterprise customer spend
About ActiveFence

We at ActiveFence make the world a safer place by preventing online evil at scale. We are doing so by supporting technology platforms and government bodies as they fight terror, hate speech, disinformation, child sexual abuse, and other malicious activities on the internet, protecting the public online and offline. Using AI-powered technology and a cross-platform approach, ActiveFence has become a trusted partner to various global organizations in the battle against bad actors across the globe.

Headquartered in Israel with offices in New York and California, we are an interdisciplinary team of over 120 people with distinguished intelligence and technology backgrounds. Passionate about the goal of our company, fun to work with, and love what we do.

  • Testing Specialist

    9 hours ago

    New York, New York, United States Customer Success Full time

    Job DescriptionJob Description involves working with customers to ensure their success. Key responsibilities include TEST JOB NOT A REAL JOB and providing support to meet their needs. This role requires strong communication skills and the ability to work independently. The ideal candidate will have experience in TEST JOB NOT A REAL JOB and be able to provide...

  • Senior Customer Success Leader

    4 weeks ago

    New York, New York, United States Nasdaq Full time

    Senior Customer Success Leader – Financial TechnologyWe are seeking an experienced Senior Customer Success Leader in the Financial Technology sector to become a vital part of our team at Nasdaq. In this pivotal role within our Customer Success Management practice, you will be tasked with delivering outstanding services and enhancing overall client...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our CSM team, you will be responsible for driving customer satisfaction and retention across our client base.The CompanyWe are a globally established, best-in-class solution provider, offering a social and email management platform.Our platform is...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team and take ownership of a portfolio of high-value clients. As a key member of our Customer Success team, you will be responsible for driving client satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customized account plans to drive client adoption,...

  • Customer Success Team Lead

    4 days ago

    New York, New York, United States AppCard, Inc. Full time

    Customer Success Team LeadAppCard, Inc. is seeking a seasoned Customer Success Team Lead to drive loyalty marketing solutions for our clients. This role requires a business-oriented, tech-savvy individual who can deliver data-driven marketing strategies and position our industry-leading products.Key Responsibilities:Train clients on the AppCard platform and...

  • Customer Success Team Lead

    9 hours ago

    New York, New York, United States AppCard Full time

    Customer Success Team LeadAppCard is seeking a seasoned Customer Success Manager to drive loyalty marketing solutions for our clients. This role requires a business-oriented, tech-savvy individual who can deliver data-driven marketing strategies and position our industry-leading products.Key Responsibilities:Train clients on the AppCard platform and serve as...

  • Customer Success Executive

    4 weeks ago

    New York, New York, United States Perchwell Full time

    About Us Perchwell is a cutting-edge data and workflow platform tailored for real estate professionals and consumers. Leveraging foundational industry data, Perchwell develops a modern software suite designed to empower real estate professionals to excel in their work, deliver exceptional service to their clients, and expand their businesses. Supported by...

  • Customer Success Lead

    4 weeks ago

    New York, New York, United States Nationstaff Full time

    Client Success LeaderNationstaff is seeking a Client Success Leader to join our dynamic team and foster enduring partnerships with our esteemed clients. As an integral member of our Customer Success division, you will be pivotal in guaranteeing that our clients receive outstanding support and direction. Key Responsibilities:Establish and cultivate...

  • Regional Manager, Customer Success Leader

    2 weeks ago

    New York, New York, United States Freshworks Full time

    Customer Success Manager, North AmericaFreshworks is seeking an experienced Customer Success Manager to lead our North America team and drive customer retention, growth, and advocacy. As a key member of our Customer Success organization, you will be responsible for developing and executing strategies to deliver exceptional customer experiences and drive...

  • Customer Service Team Leader

    3 weeks ago

    New York, New York, United States Whole Foods Market Full time

    Job Summary:As a Customer Service Team Leader at Whole Foods Market, you will be responsible for driving exceptional customer experiences across our retail stores. This role requires a strong leader who can motivate and hold team members accountable for delivering outstanding service.Key Responsibilities:Develop and implement customer service strategies to...

  • Customer Support Team Leader

    4 weeks ago

    New York, New York, United States Conductor Full time

    Location: Remote Option (Open to working East Coast/EST hours)Position: Customer Advocate Team LeadJoin Conductor during an exciting phase of growth as we enhance our technology and expand our offerings. We are looking for a dedicated, customer-focused support leader who excels in delivering assistance through various communication channels including email,...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Datapeople Inc Full time

    About Datapeople IncDatapeople Inc is a pioneering company that empowers recruiting teams to make informed decisions and drive fairness in the hiring process. Our mission is to create a more accessible and equitable job market for all candidates.Job Title: Senior Customer Success ManagerWe are seeking a seasoned Senior Customer Success Manager to join our...

  • Customer Service Team Leader

    2 weeks ago

    New York, New York, United States Whole Foods Market Full time

    Job Summary:As a Customer Service Team Leader at Whole Foods Market, you will be responsible for driving exceptional customer experiences across our retail stores. This role requires a strong leader who can motivate and hold team members accountable for delivering outstanding service.Key Responsibilities:Develop and implement customer service strategies to...

  • Team Leader

    2 weeks ago

    New York, New York, United States Primark Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Primark. As a Team Leader, you will be responsible for leading a team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales.Key ResponsibilitiesLead a team by providing 'in the moment' coaching and training...

  • Head of Customer Success and Growth

    2 weeks ago

    New York, New York, United States Perchwell Full time

    Job Description**About Perchwell**Perchwell is a modern data and workflow platform for real estate professionals and consumers. Our company is built on the industry's foundational data, and we aim to empower real estate professionals to do their best work, provide differentiated service to their clients, and grow their businesses.**Position Overview**We are...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Behavox Ltd Full time

    About BehavoxBehavox is a pioneering company that harnesses the power of data to drive business growth. Our mission is to empower enterprises to make informed decisions by organizing their data into actionable insights.The RoleWe are seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success team, you will be...

  • Customer Success Manager

    7 days ago

    New York, New York, United States Seegrid Full time

    Job Title: Customer Success ManagerSeegrid is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their productivity and safety goals with our autonomous mobile robots and software solutions.Key Responsibilities:Build...

  • Customer Success Manager

    3 days ago

    New York, New York, United States cartage Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Carta. As a Customer Success Manager, you will be responsible for driving successful outcomes for our customers, mitigating churn, and affecting expansion. You will work closely with our cross-functional teams to ensure seamless customer experiences and drive...

  • Customer Success Manager

    1 week ago

    New York, New York, United States Neota Full time

    Customer Success ManagerCandidate sought for a customer-facing leader within a growing software company.Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code.We primarily work in the legal space, with top law firms, large corporations and...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Cube Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Cube Inc. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services.Key ResponsibilitiesCustomer Advocacy: Act as the voice of the...