Customer Success Manager

2 weeks ago


New York, New York, United States Behavox Ltd Full time
About Behavox

Behavox is a pioneering company that harnesses the power of data to drive business growth. Our mission is to empower enterprises to make informed decisions by organizing their data into actionable insights.

The Role

We are seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for ensuring the long-term success of our customers. Your primary focus will be on identifying opportunities to expand our customers' business, reducing churn, and delivering high ROI.

Key Responsibilities:

  • Expand accounts and generate additional revenue within their book of business
  • Reduce churn and retain accounts by increasing customer satisfaction
  • Prioritize strategically to provide customer analysis and activity plans
  • Solve problems while applying highly customer-centric practices
  • Work across departments to champion for clients
What We Offer

We offer a unique opportunity to work with a global mission, a passionate community, and a highly competitive compensation package. Our benefits include fully covered health coverage for employees and their families, a generous time-off policy, and a flexible work schedule.

About Our Process

We take talent very seriously and are building a community of extraordinary individuals working together in high-performing teams. Our process involves a two-way assessment to ensure alignment on business needs, career next steps, and cultural fit. We will explore core factors, technical competencies, and behavioral competencies before inviting the most aligned candidate to a practical work task simulation activity and a meeting with senior leaders.



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