Help Desk Technical Expert

1 week ago


Greenwood, South Carolina, United States Laminex Inc Full time
About the Role

Laminex Inc seeks a skilled Customer Facing Support Technician to provide top-notch customer support and training services. As a key member of our team, you will be responsible for resolving customer issues, configuring equipment, installing software, and maintaining accurate documentation.


Main Responsibilities
  • Address customer inquiries related to software and hardware
  • Configure and set up customer equipment for new installations
  • Install necessary software applications
  • Train customers on technology best practices
  • Maintain detailed records of customer interactions

Desirable Qualifications
  • An associate's or bachelor's degree in Computer Science, IT, MIS, or a related field
  • Previous experience as an IT Technician or Help Desk Technician
  • Strong analytical and problem-solving skills
  • Able to work effectively within a team environment
  • Excellent written and verbal communication skills
  • Familiarity with data privacy and security principles

Compensation and Benefits
  • A competitive annual salary range of $60,000 - $80,000
  • Flexible scheduling with some remote work options
  • Career growth opportunities
  • Group healthcare benefits
  • 401(k) matching program
  • Potential travel opportunities


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