Technical Support Specialist
3 days ago
Laminex Inc is seeking a skilled Customer Facing Support Technician to ensure customer issues are efficiently resolved and training takes place to prevent future problems.
Responsibilities
- Provide timely assistance with software and hardware-related customer inquiries
- Remotely configure and set up customer equipment for new installations, including computers, printers, cameras, etc
- Install and configure necessary software applications
- Train customers on best practices in technology and software usage
- Maintain accurate documentation for each customer interaction
Requirements
- An associate's or bachelor's degree in Computer Science, IT, MIS, or a related field is preferred
- Previous experience as an IT Technician or Help Desk Technician is advantageous
- Strong analytical and troubleshooting skills
- Able to work effectively within a team environment
- Excellent written and verbal communication skills
- Familiarity with data privacy and security principles
Benefits
- Competitive compensation package
- Flexible scheduling with some remote work options
- Career growth opportunities
- Group healthcare benefits
- 401(k) matching program
- Potential travel opportunities
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