Customer Service IT Technician
3 weeks ago
Laminex Inc is seeking a skilled and dedicated Customer Service IT Technician to join our support services team. As a key member of our team, you will be responsible for providing expert technical support to our customers.
About the Job:- Assist customers with software and hardware-related questions and issues
- Remotely administer and set up customer equipment for new installations
- Configure and install software
- Train customers on best practices in technology and how to use software and equipment
- Maintain accurate records of each customer interaction
- An associate's or bachelor's degree in Computer Science, IT, MIS, or a related field is preferred
- Previous experience as an IT technician or help-desk technician is preferred
- Strong analytical and problem-solving skills
- Ability to work effectively as part of a team
- Excellent written and verbal communication skills
- Understanding of data privacy and security
The estimated salary for this role is $60,000 - $80,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
This is a full-time position with a flexible schedule, including some remote work opportunities. If you are a highly motivated and detail-oriented individual with a passion for providing excellent customer service, please apply for this exciting opportunity.
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