Customer Service IT Technician

3 weeks ago


Greenwood, South Carolina, United States Laminex Inc Full time
Job Description: Customer Service IT Technician

Laminex Inc is seeking a skilled and dedicated Customer Service IT Technician to join our support services team. As a key member of our team, you will be responsible for providing expert technical support to our customers.

About the Job:
  • Assist customers with software and hardware-related questions and issues
  • Remotely administer and set up customer equipment for new installations
  • Configure and install software
  • Train customers on best practices in technology and how to use software and equipment
  • Maintain accurate records of each customer interaction
Qualifications:
  • An associate's or bachelor's degree in Computer Science, IT, MIS, or a related field is preferred
  • Previous experience as an IT technician or help-desk technician is preferred
  • Strong analytical and problem-solving skills
  • Ability to work effectively as part of a team
  • Excellent written and verbal communication skills
  • Understanding of data privacy and security
Benefits and Compensation:

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

This is a full-time position with a flexible schedule, including some remote work opportunities. If you are a highly motivated and detail-oriented individual with a passion for providing excellent customer service, please apply for this exciting opportunity.



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