Bilingual Service Representative

1 day ago


Greenwood, South Carolina, United States NEIGHBORS UNITED FCU Full time

**About the Role**

We are seeking a highly skilled Bilingual Spanish Teller Member Service Representative to join our team at Neighbors United FCU. As a key member of our staff, you will be responsible for delivering exceptional service to our members by providing product and service information, performing teller functions, and resolving technical issues.

Responsibilities
  • Teller Transactions: Process all transactions for members in a timely and accurate manner.
  • Customer Support: Handle customer inquiries and complaints professionally and efficiently.
  • Cross-Selling Opportunities: Identify and communicate product and service information to members to enhance their financial well-being.
  • Product Troubleshooting: Troubleshoot and resolve product issues and concerns in a prompt and effective manner.
  • Documentation: Maintain accurate records of member interactions and updates.
  • Knowledge Development: Stay up-to-date on evolving products and services to provide expert advice to members.

**Requirements**

  • Prior experience in financial institutions, customer service, sales, cash handling, or related fields.
  • Ability to build strong relationships with members from diverse backgrounds.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Flexible scheduling to meet business needs.
  • Positive and professional attitude.
  • Bilingual Spanish required.

**Salary:** $45,000 - $60,000 per year, based on experience and qualifications.



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