Operations Director

2 weeks ago


St Louis, Missouri, United States Genesis Health Clubs Full time
Operations Manager Job Description

At Genesis Health Clubs, we are seeking a highly motivated and organized Operations Manager to join our team. As a key member of our management team, you will be responsible for the day-to-day operations of the Front Desk and Kids Club, including hiring, recruiting, scheduling, and training new employees.

Key Responsibilities:
  • Manage club follow-ups to ensure members are not past due and current
  • Execute procedures as outlined by front desk and kids club manuals
  • Assist Club Manager with all club operations as needed
  • Responsible for daily register deposits
  • Maintain office supply order
  • Responsible for desk inventory
  • Responsible for submitting product orders
  • Attend all staff and club meetings and events
  • Establish and maintain professional relationships with members and staff
  • Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
  • Ensure front desk is clean, maintained, and organized at all times
  • Ability to respond quickly and appropriately to emergency situations
  • Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)
Expectations:
  • Present a professional demeanor at all times when representing Genesis Health Clubs
  • Provide input in developing strategies to support club goals and objectives
  • Develop and build a team atmosphere among staff and departments
  • Ability to respond to common inquiries or complaints from members
  • Attend all social functions within the club
  • Participate in group classes and regular exercise
Job Requirements:
  • Available to work weekends and evenings and holidays
  • Ability to work well with others
  • Experience in cash handling and credit cards
  • 1-2 Years' experience in customer service function
Physical Requirements:
  • Ability to stand for long periods of time
  • Ability to lift up to 45 pounds
  • Ability to communicate with guests and other associates, including reading, writing, and speaking

Genesis Health Clubs offers a competitive salary range of $36,000.00 - $46,000.00 per year. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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