Security Operations Manager

4 days ago


Perryville, United States Great Wolf Lodge Full time
Job Description

At Great Wolf Lodge, we are seeking a highly skilled and experienced Security Manager to join our team. As a Security Manager, you will be responsible for overseeing all security operations of our lodge, ensuring the safety and well-being of our guests and employees.

Key Responsibilities:
  • Develop and implement policies and procedures to maintain security standards
  • Lead and manage the Security team, including hiring, training, and coaching
  • Oversee Security Awareness training and assist with Safety related training
  • Maintain knowledge of state Security laws, Fire codes, and Penal Codes
  • Assist in organizing, reviewing, updating, and maintaining OSHA, emergency preparedness, and fire & life safety plans
  • Ensure access to the lodge is controlled according to security policy, including after-hours access and monitoring
  • Develop emergency response plans with assistance of outside agencies and ensure staff is trained on protocol
  • Respond to the scene of guest/employee incidents promptly and assist Aquatics in accordance with guidelines
  • Conduct investigations into theft or lost items, noise complaints, assault complaints, and other guest complaints
  • Issue radios, keys to designated hotel personnel, and maintain accurate records
Requirements:
  • High School education or equivalent
  • 5+ years in a position dealing with the general public
  • Ability to obtain necessary licenses, including State security license, CPR, and First Aid certification, and alcohol awareness training
  • Ability to read and interpret English-language documents, including safety rules, operating and maintenance instructions, and procedure manuals
  • Experience managing extensive closed-circuit television arrays and comfortable operating and monitoring activities on-premises using CCTV systems, access control systems, and alarm systems
  • Willingness to work evenings, weekends, and holidays depending on business demands
  • Successful completion of a criminal background check and drug screen
  • Clean driving record
Desired Qualifications:
  • College degree in a related field
  • Law enforcement background
  • First responder experience


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